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Call center continuity planning /

~

Rowan, Jim.

Call center continuity planning /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Call center continuity planning /Jim Rowan and Sharon Rowan.
Author:	Rowan, Jim.
other author:	Rowan, Sharon.
Published:	Boca Raton :Auerbach,c1999.
Description:	xix, 421 p. ;30 cm. +1 computer laser optical disc (4 3/4 in.)
Notes:	Includes index.
Subject:	Call centersManagement.
ISBN:	0849399823 :

Call center continuity planning /
Rowan, Jim.

Call center continuity planning /Jim Rowan and Sharon Rowan. - Boca Raton :Auerbach,c1999. - xix, 421 p. ;30 cm. +1 computer laser optical disc (4 3/4 in.)

Includes index.

System requirements for accompanying computer disc: Microsoft Windows 95, 98, or NT 4.0 and CD-ROM drive.

ISBN: 0849399823 :NT$10096

LCCN: 99186622 Subjects--Topical Terms:

204911
Call centers
--Management.

LC Class. No.: HE8788 / R877 1999

Dewey Class. No.: 658.8/12

Call center continuity planning /
LDR:00647nam 2200181 a 450 001 151743
005 19990430151628.0
008 090528s1999 flu 001 0 eng
010 $a 99186622
020 $a 0849399823 : $c NT$10096
035 $a 00046512
040 $a DLC $c DLC $d DLC
050 0 0 $a HE8788 $b R877 1999
082 0 0 $2 21 $a 658.8/12
100 $a Rowan, Jim. $3 204910
245 1 0 $a Call center continuity planning / $c Jim Rowan and Sharon Rowan.
260 $a Boca Raton : $c c1999. $b Auerbach,
300 $a xix, 421 p. ; $c 30 cm. + $e 1 computer laser optical disc (4 3/4 in.)
500 $a Includes index.
538 $a System requirements for accompanying computer disc: Microsoft Windows 95, 98, or NT 4.0 and CD-ROM drive.
650 $a Call centers $x Management. $3 204911
700 $a Rowan, Sharon. $3 204909

based on 0 review(s)

Items

2 records • Pages 1 •
1

Inventory Number

No. of reservations

320000140485

西方語文圖書區(四樓)

1圖書

一般圖書

HE8778 R877 1999

一般使用(Normal)

On shelf

0

with 1 CD-ROM

300080015864

流通服務臺(二樓)

1圖書

書所附之電腦檔

CF HE8788 R877 Dk.1 1999

一般使用(Normal)

[NT 15000143]

0

2 records • Pages 1 •
1

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