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Successful service operations manage...
~
King-Metters, Kathryn, (1949-)
Successful service operations management /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Successful service operations management /Richard Metters, Kathryn King-Metters, Madeleine Pullman.
remainder title:
Service operations management
Author:
Metters, Richard,
other author:
King-Metters, Kathryn,
Published:
Mason, OH :South-Western,c2003.
Description:
xix, 374 p. :ill. ;26 cm.
Subject:
Customer servicesManagement.
ISBN:
0324135564
Successful service operations management /
Metters, Richard,1960-
Successful service operations management /
Service operations managementRichard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH :South-Western,c2003. - xix, 374 p. :ill. ;26 cm.
Includes bibliographical references and index.
ISBN: 0324135564
LCCN: 2002073424Subjects--Topical Terms:
221325
Customer services
--Management.
LC Class. No.: HF5415.5 / .M48 2003
Dewey Class. No.: 658.8/12
Successful service operations management /
LDR
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20021127070540.0
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0324135564
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pcc
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HF5415.5
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.M48 2003
082
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21
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658.8/12
100
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Metters, Richard,
$d
1960-
$3
221796
245
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Successful service operations management /
$c
Richard Metters, Kathryn King-Metters, Madeleine Pullman.
246
3 0
$a
Service operations management
260
$a
Mason, OH :
$c
c2003.
$b
South-Western,
300
$a
xix, 374 p. :
$b
ill. ;
$c
26 cm.
504
$a
Includes bibliographical references and index.
650
$a
Customer services
$x
Management.
$3
221325
650
$a
Customer services
$x
Management
$x
Case studies.
$3
200031
700
$a
King-Metters, Kathryn,
$d
1949-
$3
221794
700
$a
Pullman, Madeleine,
$d
1957-
$3
221795
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4 records • Pages 1 •
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320000325086
西方語文圖書區(四樓)
1圖書
一般圖書
HF5415.5 M48 2003
一般使用(Normal)
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1 CD-ROM
320000321010
西方語文圖書區(四樓)
1圖書
一般圖書
HF5415.5 M48 2003 c.2
一般使用(Normal)
On shelf
0
1 CD-ROM
300080058922
流通服務臺(二樓)
1圖書
書所附之電腦檔
CF HF5415.5 M48 Dk.1 2003
一般使用(Normal)
On shelf
0
300080074101
流通服務臺(二樓)
1圖書
書所附之電腦檔
CF HF5415.5 M48 Dk.1 2003 c.2
一般使用(Normal)
On shelf
0
4 records • Pages 1 •
1
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