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Interactions of pleasant and unpleasant events :The effect of event valence on wait management strategies.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Interactions of pleasant and unpleasant events :
Reminder of title:	The effect of event valence on wait management strategies.
Author:	Miller, Elizabeth Gail Gelfand.
Description:	195 p.
Notes:	Source: Dissertation Abstracts International, Volume: 64-04, Section: A, page: 1334.
Notes:	Supervisors: Barbara Kahn; Mary Frances Luce.
Contained By:	Dissertation Abstracts International64-04A.
Subject:	Business Administration, Marketing.
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3087437
ISBN:	0496352075

Interactions of pleasant and unpleasant events :The effect of event valence on wait management strategies.
Miller, Elizabeth Gail Gelfand.

Interactions of pleasant and unpleasant events :The effect of event valence on wait management strategies. [electronic resource] - 195 p.

Source: Dissertation Abstracts International, Volume: 64-04, Section: A, page: 1334.

Thesis (Ph.D.)--University of Pennsylvania, 2003.

Experiences that involve waiting tend to be composed of multiple parts (e.g., arrival, wait, main event, departure) that extend over time. However, previous research has tended to consider waiting in isolation, without considering the extended experience as a whole. By failing to examine the relationships of different experiences to each other, such research may end up prescribing managerial actions that are not only ineffective, but can actually exacerbate problems. This research examines this question by considering how the valence of the event being waited for impacts the experience of the wait itself. More specifically, this research seeks to understand how consumers react to information about the length of the wait (duration information) in waiting situations of varying valence and how such waiting experiences contribute to one's overall evaluation of an experience as a whole. The findings extend the literature on waiting by highlighting an additional factor (event valence) that influences the wait experience, and by providing a better explanation of how people respond to waits (and in particular, why and when duration information is effective).

ISBN: 0496352075Subjects--Topical Terms:

212494
Business Administration, Marketing.

Interactions of pleasant and unpleasant events :The effect of event valence on wait management strategies.
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245 1 0 $a Interactions of pleasant and unpleasant events : $b The effect of event valence on wait management strategies. $h [electronic resource]
300 $a 195 p.
500 $a Source: Dissertation Abstracts International, Volume: 64-04, Section: A, page: 1334.
500 $a Supervisors: Barbara Kahn; Mary Frances Luce.
502 $a Thesis (Ph.D.)--University of Pennsylvania, 2003.
520 # $a Experiences that involve waiting tend to be composed of multiple parts (e.g., arrival, wait, main event, departure) that extend over time. However, previous research has tended to consider waiting in isolation, without considering the extended experience as a whole. By failing to examine the relationships of different experiences to each other, such research may end up prescribing managerial actions that are not only ineffective, but can actually exacerbate problems. This research examines this question by considering how the valence of the event being waited for impacts the experience of the wait itself. More specifically, this research seeks to understand how consumers react to information about the length of the wait (duration information) in waiting situations of varying valence and how such waiting experiences contribute to one's overall evaluation of an experience as a whole. The findings extend the literature on waiting by highlighting an additional factor (event valence) that influences the wait experience, and by providing a better explanation of how people respond to waits (and in particular, why and when duration information is effective).
520 # $a Implications of this research for managing waits are discussed and recommendations for better managing the customer experience, which should lead to potential increases in customer loyalty and satisfaction, are provided.
590 $a School code: 0175.
650 # 0 $a Business Administration, Marketing. $3 212494
650 # 0 $a Psychology, Cognitive. $3 212507
710 0 # $a University of Pennsylvania. $3 212781
773 0 # $g 64-04A. $t Dissertation Abstracts International
790 $a 0175
790 1 0 $a Kahn, Barbara, $e advisor
790 1 0 $a Luce, Mary Frances, $e advisor
791 $a Ph.D.
792 $a 2003
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