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Managing services :using technology ...
~
Davis, Mark M., (1944-.)
Managing services :using technology to create value /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Managing services :Mark M. Davis, Janelle Heineke.
Reminder of title:
using technology to create value /
Author:
Davis, Mark M.,
other author:
Heineke, Janelle N.
Published:
Boston :McGraw-Hill/Irwin,c2003.
Description:
xvii, 443 p. :ill. ;26 cm.
Series:
The McGraw-Hill/Irwin series, Operations and decision sciences.
Subject:
Service industriesTechnological innovations
ISBN:
0072464267 (alk. paper)
Managing services :using technology to create value /
Davis, Mark M.,1944-.
Managing services :
using technology to create value /Mark M. Davis, Janelle Heineke. - Boston :McGraw-Hill/Irwin,c2003. - xvii, 443 p. :ill. ;26 cm. - The McGraw-Hill/Irwin series, Operations and decision sciences..
Includes bibliographical references and index.
ISBN: 0072464267 (alk. paper)
LCCN: 2002023965Subjects--Topical Terms:
231604
Service industries
--Technological innovations
LC Class. No.: HD9980.5 / 2003
Dewey Class. No.: 658
Managing services :using technology to create value /
LDR
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090528s2003 maua b 001 0 eng
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0072464267 (alk. paper)
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0071194770 (international ed. : alk. paper) (pbk.) :
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NT$903
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00153748
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DLC
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DLC
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DLC
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HD9980.5
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2003
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21
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658
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Davis, Mark M.,
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1944-.
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231603
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Managing services :
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using technology to create value /
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Mark M. Davis, Janelle Heineke.
260
$a
Boston :
$c
c2003.
$b
McGraw-Hill/Irwin,
300
$a
xvii, 443 p. :
$b
ill. ;
$c
26 cm.
440
4
$a
The McGraw-Hill/Irwin series, Operations and decision sciences.
504
$a
Includes bibliographical references and index.
650
$a
Service industries
$x
Technological innovations
$x
Management.
$3
231604
650
$a
Value analysis (Cost control).
$3
231605
650
$a
Customer relations
$x
Management.
$3
202165
700
$a
Heineke, Janelle N.
$3
231602
based on 0 review(s)
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西方語文圖書區(四樓)
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
Item Class
Material type
Call number
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No. of reservations
Opac note
Attachments
320000320996
西方語文圖書區(四樓)
1圖書
一般圖書
HD9980.5 D263 2003
一般使用(Normal)
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0
1 records • Pages 1 •
1
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