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The firm of the future :a guide for ...

Baker, Ronald J.

The firm of the future :a guide for accountants, lawyers, and other professional services /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The firm of the future :Paul Dunn, Ronald J. Baker.
Reminder of title:	a guide for accountants, lawyers, and other professional services /
Author:	Dunn, Paul.
other author:	Baker, Ronald J.
Published:	Hoboken, N.J. :John Wiley & Sons,c2003.
Description:	xxix, 330 p. :ill. ;26 cm.
Subject:	Business
ISBN:	0471264245 (alk. paper) :

The firm of the future :a guide for accountants, lawyers, and other professional services /
Dunn, Paul.

The firm of the future :a guide for accountants, lawyers, and other professional services /Paul Dunn, Ronald J. Baker. - Hoboken, N.J. :John Wiley & Sons,c2003. - xxix, 330 p. :ill. ;26 cm.

Includes bibliographical references (p. 309-316) and index.

1. Introduction -- 2. A flawed theory -- Analyzing the predominant practice equation -- Summary and conclusions - - 3. A paradigm worthy of a proud profession -- Why are professionals successful? -- Cognitive dissonance -- Why are we in business? -- Study success: it leaves clues -- What business are you in? -- Where do profits come from? - - Summary and conclusions -- 4. Intellectual capital : the chief source of wealth -- The physical fallacy -- The scarcest resource of all -- The three types of IC -- Is all this stuff good? -- Summary and conclusions -- 5. Human capital: your people are not assets, they are volunteers -- Becoming a lighting rod for talent -- Retaining your firm's human capital -- The importance of continuing professional education -- Rewarding your firm's human capital investors -- When human capital turns negative -- Summary and conclusions -- 6. Structural capital: if only we knew what we know -- Leveraging IC and creating the world's second largest currency -- Converting tacit to explicit knowledge -- Knowledge lessons from the U.S. Army -- Summary and conclusions -- 7. Social capital: man is not an island -- Is there an accounting for tastes? -- Leveraging the social capital in the firm of the future -- Reputation, brands, referral sources, and networks -- Suppliers and vendors -- Shareholders and other external stakeholders -- Joint venture partners and alliances -- Professional associations and formal affiliations -- Firm alumni -- Consider creating a university -- Putting it all together: the concierge service model -- Summary and conclusions -- 8. You are your customer list -- What do customers really buy? -- The value proposition -- Moments of truth -- What is beyond total quality service? -- Is being a trusted advisor enough? -- From zero defects to zero defections -- Why do we lose customers? -- Customer complaints -- The 100-percent money-back guarantee -- Bad customers drive out good customers -- Adaptive capacity -- Firing customers -- The forced churn -- Thoughts on requests for proposals (RFPs) -- Summary and conclusions - - 9. You are what you charge -- A tale of two theories -- A better theory of value.

ISBN: 0471264245 (alk. paper) :NT$1381

LCCN: 2002153131Subjects--Topical Terms:

213732
Business

LC Class. No.: HF1010 / 2003

Dewey Class. No.: 658

The firm of the future :a guide for accountants, lawyers, and other professional services /
LDR:02797pam 2200181 a 450 001 164803
003 aOCoLC
008 090528s2003 njua bf 001 0 eng
010 $a 2002153131
020 $a 0471264245 (alk. paper) : $c NT$1381
035 $a 00153858
040 $a DLC $c DLC $d CIN $d CIP $d OCLCQ
050 $a HF1010 $b 2003
082 0 0 $2 21 $a 658
100 $a Dunn, Paul. $3 231824
245 1 4 $a The firm of the future : $b a guide for accountants, lawyers, and other professional services / $c Paul Dunn, Ronald J. Baker.
260 $a Hoboken, N.J. : $c c2003. $b John Wiley & Sons,
300 $a xxix, 330 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references (p. 309-316) and index.
505 2 $a 1. Introduction -- 2. A flawed theory -- Analyzing the predominant practice equation -- Summary and conclusions - - 3. A paradigm worthy of a proud profession -- Why are professionals successful? -- Cognitive dissonance -- Why are we in business? -- Study success: it leaves clues -- What business are you in? -- Where do profits come from? - - Summary and conclusions -- 4. Intellectual capital : the chief source of wealth -- The physical fallacy -- The scarcest resource of all -- The three types of IC -- Is all this stuff good? -- Summary and conclusions -- 5. Human capital: your people are not assets, they are volunteers -- Becoming a lighting rod for talent -- Retaining your firm's human capital -- The importance of continuing professional education -- Rewarding your firm's human capital investors -- When human capital turns negative -- Summary and conclusions -- 6. Structural capital: if only we knew what we know -- Leveraging IC and creating the world's second largest currency -- Converting tacit to explicit knowledge -- Knowledge lessons from the U.S. Army -- Summary and conclusions -- 7. Social capital: man is not an island -- Is there an accounting for tastes? -- Leveraging the social capital in the firm of the future -- Reputation, brands, referral sources, and networks -- Suppliers and vendors -- Shareholders and other external stakeholders -- Joint venture partners and alliances -- Professional associations and formal affiliations -- Firm alumni -- Consider creating a university -- Putting it all together: the concierge service model -- Summary and conclusions -- 8. You are your customer list -- What do customers really buy? -- The value proposition -- Moments of truth -- What is beyond total quality service? -- Is being a trusted advisor enough? -- From zero defects to zero defections -- Why do we lose customers? -- Customer complaints -- The 100-percent money-back guarantee -- Bad customers drive out good customers -- Adaptive capacity -- Firing customers -- The forced churn -- Thoughts on requests for proposals (RFPs) -- Summary and conclusions - - 9. You are what you charge -- A tale of two theories -- A better theory of value.
650 $a Business $3 213732
650 $a Professional employees $v Handbooks, manuals, etc. $3 438527
650 $a Human capital $v Case studies. $3 394208
650 $a Customer relations $v Handbooks, manuals, etc. $3 438311
700 $a Baker, Ronald J. $3 231823