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Employee management and customer ser...

~

Heil, Gary, (1950-)

Employee management and customer service in the retail industry /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Employee management and customer service in the retail industry /Gary Heil, Chris Thomas.
Author:	Heil, Gary,
other author:	Thomas, Chris,
Published:	Hoboken, N.J. :Wiley,c2006.
Description:	xi, 190 p. :ill. ;24 cm.
Subject:	Retail tradeEmployees.
Online resource:	http://www.loc.gov/catdir/toc/ecip0516/2005020229.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0622/2005020229-d.html
ISBN:	9780471723240 (pbk. : alk. paper)

Employee management and customer service in the retail industry /
Heil, Gary,1950-

Employee management and customer service in the retail industry /Gary Heil, Chris Thomas. - Hoboken, N.J. :Wiley,c2006. - xi, 190 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 9780471723240 (pbk. : alk. paper)

LCCN: 2005020229Subjects--Topical Terms:

239068
Retail trade
--Employees.

LC Class. No.: HF5429.26 / .H45 2006

Dewey Class. No.: 658.8/7/00683

Employee management and customer service in the retail industry /
LDR:00965cam 22002174a 450 001 168128
005 20061013110526.0
008 090528s2006 njua b 001 0 eng
010 $a 2005020229
020 $a 9780471723240 (pbk. : alk. paper)
020 $a 047172324X (pbk. : alk. paper) : $c NT2330
035 $a 00201110
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5429.26 $b .H45 2006
082 0 0 $2 22 $a 658.8/7/00683
100 $a Heil, Gary, $d 1950- $3 239067
245 1 0 $a Employee management and customer service in the retail industry / $c Gary Heil, Chris Thomas.
260 $a Hoboken, N.J. : $c c2006. $b Wiley,
300 $a xi, 190 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Retail trade $x Employees. $3 239068
650 $a Retail trade $x Personnel management. $3 239069
700 $a Thomas, Chris, $d 1956- $3 239066
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0516/2005020229.html $z http://www.loc.gov/catdir/toc/ecip0516/2005020229.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0622/2005020229-d.html $z http://www.loc.gov/catdir/enhancements/fy0622/2005020229-d.html

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Items

1 records • Pages 1 •
1

Inventory Number

No. of reservations

320000344202

西方語文圖書區(四樓)

1圖書

一般圖書

HF5429.26 H466 2006

一般使用(Normal)

On shelf

0

1 records • Pages 1 •
1

Multimedia

Multimedia file
http://www.loc.gov/catdir/toc/ecip0516/2005020229.html
http://www.loc.gov/catdir/enhancements/fy0622/2005020229-d.html

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