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Service productivity management :imp...

Sherman, H. David.

Service productivity management :improving service performance using Data Envelopment Analysis (DEA) /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service productivity management :H. David Sherman, Joe Zhu.
Reminder of title:	improving service performance using Data Envelopment Analysis (DEA) /
Author:	Sherman, H. David.
other author:	Zhu, Joe,
Published:	New York :Springer,2006.
Description:	xxii, 328 p. :ill. ;25 cm. +1 CD-ROM (4 3/4 in.)
Notes:	"Includes DEAFrontier software."
Subject:	Service industriesLabor productivity.
ISBN:	0387332111

Service productivity management :improving service performance using Data Envelopment Analysis (DEA) /
Sherman, H. David.

Service productivity management :improving service performance using Data Envelopment Analysis (DEA) /H. David Sherman, Joe Zhu. - New York :Springer,2006. - xxii, 328 p. :ill. ;25 cm. +1 CD-ROM (4 3/4 in.)

"Includes DEAFrontier software."

Includes bibliographical references (p. [309]-318) and index.

ISBN: 0387332111

Standard No.: 9780387332116Subjects--Topical Terms:

243733
Service industries
--Labor productivity.

LC Class. No.: HD

Dewey Class. No.: 338

Service productivity management :improving service performance using Data Envelopment Analysis (DEA) /
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003 OCoLC
003 oLC
005 061003081153.0
005 20061003081153.0
007 ugu
007 co ugu
008 090528s2006 nyua b 001 0 eng d
019 $a 71305943
020 $a 0387332111
024 3 $a 9780387332116
035 $a 00240210
040 $a BKL $c BKL $d BAKER $d HKP $d OHX $d TXH
041 $a eng
050 $a HD
050 4 $a HD9980.5 $b .S486 2006
082 $a 338
100 $a Sherman, H. David. $3 243732
245 1 0 $a Service productivity management : $b improving service performance using Data Envelopment Analysis (DEA) / $c H. David Sherman, Joe Zhu.
260 $a New York : $c 2006. $b Springer,
300 $a xxii, 328 p. : $b ill. ; $c 25 cm. + $e 1 CD-ROM (4 3/4 in.)
500 $a "Includes DEAFrontier software."
504 $a Includes bibliographical references (p. [309]-318) and index.
650 $a Service industries $x Labor productivity. $3 243733
650 $a Data envelopment analysis. $3 214877
700 $a Zhu, Joe, $d 1968- $3 214876