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The ultimate question :driving good profits and true growth /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The ultimate question :Fred Reichheld.
Reminder of title:	driving good profits and true growth /
Author:	Reichheld, Frederick F.
Published:	Boston, Mass. :Harvard Business School Press,c2006.
Description:	xi, 211 p. :ill. ;25 cm.
Subject:	Consumer satisfaction.
ISBN:	9781591397830

The ultimate question :driving good profits and true growth /
Reichheld, Frederick F.

The ultimate question :driving good profits and true growth /Fred Reichheld. - Boston, Mass. :Harvard Business School Press,c2006. - xi, 211 p. :ill. ;25 cm.

Includes bibliographical references (p. 197-198) and index.

Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.

ISBN: 9781591397830

LCCN: 2005025733

Nat. Bib. No.: GBA619710bnbSubjects--Topical Terms:

220965
Consumer satisfaction.

LC Class. No.: HF5415.5 / .R342 2006

Dewey Class. No.: 658.15/54

The ultimate question :driving good profits and true growth /
LDR:01196nam 2200229 a 450 001 171309
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008 090528s2006 maua 001 0 eng
010 $a 2005025733
015 $2 bnb $a GBA619710
020 $a 9781591397830
020 $a 1591397839 : $c NT$740
035 $a 00248050
040 $a DLC $c DLC $d BAKER $d C#P $d DLC $d UKM
041 0 $a eng
042 $a pcc
050 4 $a HF5415.5 $b .R342 2006
082 0 0 $2 22 $a 658.15/54
100 $a Reichheld, Frederick F. $3 245717
245 1 4 $a The ultimate question : $b driving good profits and true growth / $c Fred Reichheld.
260 $a Boston, Mass. : $c c2006. $b Harvard Business School Press,
300 $a xi, 211 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references (p. 197-198) and index.
505 0 $a Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.
650 $a Consumer satisfaction. $3 220965
650 $a Customer loyalty. $3 243345
650 $a Employee motivation. $3 200193
650 $a Employee loyalty. $3 245718
650 $a Leadership. $3 187557
650 $a Success in business. $3 200081
650 $a Customer relations. $3 202164