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The winner's attitude :change how yo...

Gee, Jeff.

The winner's attitude :change how you deal with difficult people and get the best out of any situation /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The winner's attitude :Jeff and Val Gee.
Reminder of title:	change how you deal with difficult people and get the best out of any situation /
Author:	Gee, Jeff.
other author:	Gee, Val.
Published:	New York :McGraw-Hill,c2006.
Description:	vi, 214 p. ;21 cm.
Notes:	Includes index.
Subject:	Customer services.
ISBN:	0071467645 (alk. paper : pbk.) :

The winner's attitude :change how you deal with difficult people and get the best out of any situation /
Gee, Jeff.

The winner's attitude :change how you deal with difficult people and get the best out of any situation /Jeff and Val Gee. - New York :McGraw-Hill,c2006. - vi, 214 p. ;21 cm.

Includes index.

Includes bibliographical references and index.

Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.

ISBN: 0071467645 (alk. paper : pbk.) :NT$503

LCCN: 2005026804Subjects--Topical Terms:

200368
Customer services.

LC Class. No.: HF5415.5 / .G297 2006

Dewey Class. No.: 658.8/12

The winner's attitude :change how you deal with difficult people and get the best out of any situation /
LDR:01166nam 2200217 a 450 001 171316
005 20070314164226.0
008 090528s2006 nyu 001 0 eng
010 $a 2005026804
020 $a 0071467645 (alk. paper : pbk.) : $c NT$503
035 $a 00248057
040 $a DLC $c DLC $d BAKER $d DLC $d YDX
041 0 $a eng
042 $a pcc
050 4 $a HF5415.5 $b .G297 2006
082 0 0 $2 22 $a 658.8/12
100 $a Gee, Jeff. $3 245731
245 1 4 $a The winner's attitude : $b change how you deal with difficult people and get the best out of any situation / $c Jeff and Val Gee.
260 $a New York : $c c2006. $b McGraw-Hill,
300 $a vi, 214 p. ; $c 21 cm.
500 $a Includes index.
504 $a Includes bibliographical references and index.
505 0 $a Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.
650 $a Customer services. $3 200368
650 $a Customer relations. $3 202164
650 $a Interpersonal relations. $3 175687
700 $a Gee, Val. $3 245730