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Best face forward :why companies mus...

Jaworski, Bernard J.

Best face forward :why companies must improve their service interfaces with customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Best face forward :Jeffrey F. Rayport, Bernard J. Jaworski.
Reminder of title:	why companies must improve their service interfaces with customers /
Author:	Rayport, Jeffrey F.
other author:	Jaworski, Bernard J.
Published:	Boston, Mass. :Harvard Business School Press,c2005.
Description:	xxi, 262 p. :ill. ;25 cm.
Subject:	Competition.
Online resource:	http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
ISBN:	0875848672 :

Best face forward :why companies must improve their service interfaces with customers /
Rayport, Jeffrey F.

Best face forward :why companies must improve their service interfaces with customers /Jeffrey F. Rayport, Bernard J. Jaworski. - Boston, Mass. :Harvard Business School Press,c2005. - xxi, 262 p. :ill. ;25 cm.

Includes bibliographical references ([229]-247) and index.

Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.

ISBN: 0875848672 :NT975

LCCN: 2004002104Subjects--Topical Terms:

182859
Competition.

LC Class. No.: HF5415.5 / .R393 2005

Dewey Class. No.: 658.8/12

Best face forward :why companies must improve their service interfaces with customers /
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010 $a 2004002104
020 $a 0875848672 : $c NT975
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042 $a pcc
050 0 0 $a HF5415.5 $b .R393 2005
082 0 0 $2 22 $a 658.8/12
100 $a Rayport, Jeffrey F. $3 208230
245 1 0 $a Best face forward : $b why companies must improve their service interfaces with customers / $c Jeffrey F. Rayport, Bernard J. Jaworski.
260 $a Boston, Mass. : $c c2005. $b Harvard Business School Press,
300 $a xxi, 262 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references ([229]-247) and index.
505 0 $a Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
650 $a Competition. $3 182859
650 $a Customer services $x Management. $3 221325
650 $a Service industries $x Technological innovations $x Management. $3 231604
700 $a Jaworski, Bernard J. $3 208229
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip0414/2004002104.html $z http://www.loc.gov/catdir/toc/ecip0414/2004002104.html