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Service Chain Management :Technology...

Dorne, Raphael.

Service Chain Management :Technology Innovation for the Service Business /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service Chain Management :by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu.
Reminder of title:	Technology Innovation for the Service Business /
Author:	Dorne, Raphael.
other author:	Owusu, Gilbert.
Published:	Berlin, Heidelberg :Springer-Verlag,2008.
Description:	xviii, 308 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Customer servicesManagement.
Online resource:	http://dx.doi.org/10.1007/978-3-540-75504-3
ISBN:	9783540755036 (paper)

Service Chain Management :Technology Innovation for the Service Business /
Dorne, Raphael.

Service Chain Management :Technology Innovation for the Service Business /[electronic resource] :by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu. - Berlin, Heidelberg :Springer-Verlag,2008. - xviii, 308 p. :ill., digital ;24 cm.

ISBN: 9783540755036 (paper)Subjects--Topical Terms:

221325
Customer services
--Management.

LC Class. No.: HF5415.5 / .D68 2008

Dewey Class. No.: 658.812

Service Chain Management :Technology Innovation for the Service Business /
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020 $a 9783540755043 (electronic bk.)
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050 0 0 $a HF5415.5 $b .D68 2008
082 0 0 $2 22 $a 658.812
090 $a HF5415.5 $b .D713 2008
100 0 $a Dorne, Raphael. $3 275282
245 1 0 $a Service Chain Management : $b Technology Innovation for the Service Business / $c by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu. $h [electronic resource] :
260 # $a Berlin, Heidelberg : $c 2008. $b Springer-Verlag,
300 $a xviii, 308 p. : $b ill., digital ; $c 24 cm.
650 # 0 $a Customer services $x Management. $3 221325
650 # 0 $a Economics/Management Science. $3 273684
650 # 0 $a Business Information Systems. $3 274346
650 # 0 $a Computer Appl. in Administrative Data Processing. $3 275283
650 # 0 $a Information Systems Applications (incl.Internet) $3 253439
650 # 0 $a Management. $3 180005
650 # 0 $a Management of Computing and Information Systems. $3 274191
650 # 0 $a Organization/Planning. $3 274403
700 0 # $a Owusu, Gilbert. $3 275280
700 0 # $a Voudouris, Christos. $3 275281
700 0 # $a Lesaint, David. $3 275279
710 0 # $a SpringerLink (Online service) $3 273601
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950 $a Business and Economics (Springer-11643; ZDB-2-SBE)