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Service management and marketing :cu...
~
Grönroos, Christian, (1947-)
Service management and marketing :customer management in service competition /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service management and marketing :Christian Grnroos.
Reminder of title:
customer management in service competition /
Author:
Grönroos, Christian,
Published:
Chichester, West Sussex, England ;J. Wiley & Sons,c2007.
Description:
x, 483 p. :ill. ;24 cm.
Subject:
Customer services.
Online resource:
http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Online resource:
http://www.loc.gov/catdir/enhancements/fy0826/2006030743-d.html
Online resource:
http://www.loc.gov/catdir/enhancements/fy0826/2006030743-b.html
ISBN:
0470028629 (pbk. : alk. paper) :
Service management and marketing :customer management in service competition /
Grönroos, Christian,1947-
Service management and marketing :
customer management in service competition /Christian Grnroos. - 3rd ed. - Chichester, West Sussex, England ;J. Wiley & Sons,c2007. - x, 483 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0470028629 (pbk. : alk. paper) :NT$1763
LCCN: 2006030743Subjects--Topical Terms:
200368
Customer services.
LC Class. No.: HD9980.5 / G876 2007
Dewey Class. No.: 658.8
Service management and marketing :customer management in service competition /
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Grönroos, Christian,
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1947-
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Service management and marketing :
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customer management in service competition /
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Christian Grnroos.
250
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3rd ed.
260
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Chichester, West Sussex, England ;
$a
Hoboken, NJ :
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c2007.
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J. Wiley & Sons,
300
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x, 483 p. :
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ill. ;
$c
24 cm.
504
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Includes bibliographical references and index.
650
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Customer services.
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200368
650
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Service industries
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Marketing.
$3
187344
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Table of contents only
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http://www.loc.gov/catdir/toc/ecip071/2006030743.html
$z
http://www.loc.gov/catdir/toc/ecip071/2006030743.html
856
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Publisher description
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http://www.loc.gov/catdir/enhancements/fy0826/2006030743-d.html
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http://www.loc.gov/catdir/enhancements/fy0826/2006030743-d.html
856
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Contributor biographical information
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http://www.loc.gov/catdir/enhancements/fy0826/2006030743-b.html
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http://www.loc.gov/catdir/enhancements/fy0826/2006030743-b.html
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西方語文圖書區(四樓)
Items
1 records • Pages 1 •
1
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Attachments
320000462269
西方語文圖書區(四樓)
1圖書
一般圖書
HD9980.5 G876 2007
一般使用(Normal)
On shelf
0
1 records • Pages 1 •
1
Multimedia
Multimedia file
http://www.loc.gov/catdir/toc/ecip071/2006030743.html
http://www.loc.gov/catdir/enhancements/fy0826/2006030743-d.html
http://www.loc.gov/catdir/enhancements/fy0826/2006030743-b.html
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