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Customer experience management :a re...

Schmitt, Bernd.

Customer experience management :a revolutionary approach to connecting with your customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer experience management :Bernd H. Schmitt.
Reminder of title:	a revolutionary approach to connecting with your customers /
Author:	Schmitt, Bernd.
Published:	Hoboken, N.J. ;Wiley,c2003.
Description:	xiv, 242 p. :ill. ;24 cm.
Subject:	Relationship marketing.
Online resource:	http://www.loc.gov/catdir/toc/wiley032/2003268732.html
Online resource:	http://www.loc.gov/catdir/bios/wiley044/2003268732.html
Online resource:	http://www.loc.gov/catdir/description/wiley037/2003268732.html
ISBN:	0471237744 :

Customer experience management :a revolutionary approach to connecting with your customers /
Schmitt, Bernd.

Customer experience management :a revolutionary approach to connecting with your customers /Bernd H. Schmitt. - Hoboken, N.J. ;Wiley,c2003. - xiv, 242 p. :ill. ;24 cm.

Includes bibliographical references (p. 231-233) and index.

ISBN: 0471237744 :NT$948

LCCN: 2003268732Subjects--Topical Terms:

187343
Relationship marketing.

LC Class. No.: HF5415.55 / S355 2003

Dewey Class. No.: 658.8/12

Customer experience management :a revolutionary approach to connecting with your customers /
LDR:01104nam 2200217 a 450 001 188449
005 20080715144826.0
008 090528s2003 njua 001 0 eng d
010 $a 2003268732
020 $a 0471237744 : $c NT$948
035 $a 00340837
040 $a IHG $c IHG $d DLC
042 $a lccopycat
050 4 $a HF5415.55 $b S355 2003
082 0 0 $2 21 $a 658.8/12
100 $a Schmitt, Bernd. $3 201929
245 1 0 $a Customer experience management : $b a revolutionary approach to connecting with your customers / $c Bernd H. Schmitt.
260 $a Hoboken, N.J. ; $a New York : $c c2003. $b Wiley,
300 $a xiv, 242 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 231-233) and index.
650 $a Relationship marketing. $3 187343
650 $a Customer relations. $3 202164
650 $a Customer relations $x Management. $3 202165
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/wiley032/2003268732.html $z http://www.loc.gov/catdir/toc/wiley032/2003268732.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/bios/wiley044/2003268732.html $z http://www.loc.gov/catdir/bios/wiley044/2003268732.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/wiley037/2003268732.html $z http://www.loc.gov/catdir/description/wiley037/2003268732.html

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HF5415.55 S355 2003

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http://www.loc.gov/catdir/bios/wiley044/2003268732.html
http://www.loc.gov/catdir/description/wiley037/2003268732.html

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