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The real-time contact center

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Fluss, Donna.

The real-time contact center

Record Type:	Electronic resources : Monograph/item
Title/Author:	The real-time contact centerDonna Fluss.
Author:	Fluss, Donna.
Published:	New York, NY :AMACOM Books,c2005.
Description:	xv, 221 p. :ill. ;24 cm.
Notes:	Title from e-book title screen (viewed February 26, 2008).
Subject:	Call centersManagement.
Online resource:	Connect to MyiLibrary resource
ISBN:	9786611126889

The real-time contact center
Fluss, Donna.

The real-time contact center[electronic resource] /Donna Fluss. - 1st ed. - New York, NY :AMACOM Books,c2005. - xv, 221 p. :ill. ;24 cm.

Title from e-book title screen (viewed February 26, 2008).

Includes bibliographical references and index.

Electronic reproduction.
UK :
MyiLibrary,
2008

Access may be limited to MIL affiliated libraries.

ISBN: 9786611126889

LCCN: 2005004120Subjects--Topical Terms:

204911
Call centers
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HE8788 / .F58 2005eb

Dewey Class. No.: 658.8/12

The real-time contact center
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005 20060113165810.0
006 m d
007 cr zn |
008 090528s2005 nyua sb 001 0 eng
010 $a 2005004120
020 $a 9786611126889
020 $z 0814429084 (electronic bk.)
020 $z 0814472567 (Cloth)
035 $a 00348826
040 $a UK-RwCLS $c UK-RwCLS
050 1 4 $a HE8788 $b .F58 2005eb
082 0 4 $2 22 $a 658.8/12
100 0 $a Fluss, Donna. $3 296226
245 1 4 $a The real-time contact center $c Donna Fluss. $h [electronic resource] /
250 $a 1st ed.
260 # $a New York, NY : $c c2005. $b AMACOM Books,
300 $a xv, 221 p. : $b ill. ; $c 24 cm.
500 $a Title from e-book title screen (viewed February 26, 2008).
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b UK : $c MyiLibrary, $d 2008 $n Access may be limited to MIL affiliated libraries. $n Available via World Wide Web.
650 # 0 $a Call centers $x Management. $3 204911
650 # 0 $a Call centers $x Computer network resources. $3 296227
650 # 0 $a Customer services $x Management. $3 221325
655 # 0 $a Electronic books. $2 local. $3 214472
710 0 # $a MyiLibrary. $3 286823
856 4 # $u http://libsw.nuk.edu.tw:81/login?url=http://www.myilibrary.com?id=112688 $z Connect to MyiLibrary resource

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Items

1 records • Pages 1 •
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Inventory Number

No. of reservations

000000018523

電子館藏

1圖書

電子書

EB HE8788 F568 2005

一般使用(Normal)

On shelf

0

1 records • Pages 1 •
1

Multimedia

Multimedia file
http://libsw.nuk.edu.tw:81/login?url=http://www.myilibrary.com?id=112688

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