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The real-time contact center

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Fluss, Donna.

The real-time contact center

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The real-time contact centerDonna Fluss.
作者:	Fluss, Donna.
出版者:	New York, NY :AMACOM Books,c2005.
面頁冊數:	xv, 221 p. :ill. ;24 cm.
附註:	Title from e-book title screen (viewed February 26, 2008).
標題:	Call centersManagement.
電子資源:	Connect to MyiLibrary resource
ISBN:	9786611126889

The real-time contact center
Fluss, Donna.

The real-time contact center[electronic resource] /Donna Fluss. - 1st ed. - New York, NY :AMACOM Books,c2005. - xv, 221 p. :ill. ;24 cm.

Title from e-book title screen (viewed February 26, 2008).

Includes bibliographical references and index.

Electronic reproduction.
UK :
MyiLibrary,
2008

Access may be limited to MIL affiliated libraries.

ISBN: 9786611126889

LCCN: 2005004120Subjects--Topical Terms:

204911
Call centers
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HE8788 / .F58 2005eb

Dewey Class. No.: 658.8/12

The real-time contact center
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020 $z 0814472567 (Cloth)
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250 $a 1st ed.
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300 $a xv, 221 p. : $b ill. ; $c 24 cm.
500 $a Title from e-book title screen (viewed February 26, 2008).
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b UK : $c MyiLibrary, $d 2008 $n Access may be limited to MIL affiliated libraries. $n Available via World Wide Web.
650 # 0 $a Call centers $x Management. $3 204911
650 # 0 $a Call centers $x Computer network resources. $3 296227
650 # 0 $a Customer services $x Management. $3 221325
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856 4 # $u http://libsw.nuk.edu.tw:81/login?url=http://www.myilibrary.com?id=112688 $z Connect to MyiLibrary resource

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EB HE8788 F568 2005

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http://libsw.nuk.edu.tw:81/login?url=http://www.myilibrary.com?id=112688

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