國立高雄大學圖資館 |

語系: 繁體中文

說明(常見問題)

圖資館首頁

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

What managers say, what employees he...

Maruca, Regina Fazio.

What managers say, what employees hearconnecting with your front line (so they'll connect with customers) /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	What managers say, what employees hearedited by Regina Fazio Maruca.
其他題名:	connecting with your front line (so they'll connect with customers) /
其他作者:	Maruca, Regina Fazio.
出版者:	Westport, Conn. :Praeger Publishers,2006.
面頁冊數:	192 p. :ill.
附註:	Includes index.
標題:	Business communication.
電子資源:	http://www.ebooks.greenwood.com/reader.jsp?x=C8703&p=cover
ISBN:	0313050597 (electronic bk.)

What managers say, what employees hearconnecting with your front line (so they'll connect with customers) /
What managers say, what employees hearconnecting with your front line (so they'll connect with customers) /[electronic resource] :edited by Regina Fazio Maruca. - Westport, Conn. :Praeger Publishers,2006. - 192 p. :ill.

Includes index.

Introduction: how may I help you? -- Big picture essentials -- Organizing the front line : turning decisions into actions / Paul Rogers and Jenny Davis -- How should the front line really treat your customers? / Paul F. Nunes and John G. Freeland -- What Charles taught me about trust at the front line / Rob Galford -- Mission : mission / Edward Lawler -- The case for the chief experience officer / Jeffrey F. Rayport -- Products, customers, and front-line employees / Jay W. Lorsch -- Riffs on the here and now -- "We're here to help" (not!) / Monica Higgins -- The seven deadly sins of corporate miscommunication / Sam I. Hill and Rachel E. Hill -- No time to be authentic? / Ton Plekkenpol -- Case-based insights -- Once upon a time at San Juan Regional Medical Center / Gary Adamson, B. Joseph Pine, Tom Van Steenhoven, and Jodi Kroupa -- Strategy and style : Len Roberts at Radio Shack / Kasturi Rangan and Marie Bell -- Connecting with employees through front line leadership : lessons from Southwest Airlines / Jody Hoffer Gittell -- History tells us -- Great leaders create environments that unlock potential and lift the human spirit / Michael Lee Stallard, Carolyn Dewing-Hommes, and Jason Pankau.

Electronic reproduction.
Westport, Conn. :
Greenwood Press,
2006.

Access is limited to subscribers of ebooks.greenwood.com.

ISBN: 0313050597 (electronic bk.)

Greenwood eBookshttp://www.ebooks.greenwood.com/about.aspSubjects--Topical Terms:

199978
Business communication.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD6971 / .W46 2006eb

Dewey Class. No.: 658.4/5

What managers say, what employees hearconnecting with your front line (so they'll connect with customers) /
LDR:02298nmm _2200253Ka_450 001 195846
005 19991017150030.0
006 m d
007 cr cn|
008 090528s2006 ctua s 001 0 eng d
020 $a 0313050597 (electronic bk.)
020 $a 9780313050596 (electronic bk.)
035 $a 00351315
037 $b Greenwood eBooks $n http://www.ebooks.greenwood.com/about.asp
040 $a LUCPP $c LUCPP $d WDICP
049 $a WDIA
050 1 4 $a HD6971 $b .W46 2006eb
082 0 4 $2 22 $a 658.4/5
245 0 0 $a What managers say, what employees hear $b connecting with your front line (so they'll connect with customers) / $c edited by Regina Fazio Maruca. $h [electronic resource] :
260 $a Westport, Conn. : $c 2006. $b Praeger Publishers,
300 $a 192 p. : $b ill.
500 $a Includes index.
505 0 $a Introduction: how may I help you? -- Big picture essentials -- Organizing the front line : turning decisions into actions / Paul Rogers and Jenny Davis -- How should the front line really treat your customers? / Paul F. Nunes and John G. Freeland -- What Charles taught me about trust at the front line / Rob Galford -- Mission : mission / Edward Lawler -- The case for the chief experience officer / Jeffrey F. Rayport -- Products, customers, and front-line employees / Jay W. Lorsch -- Riffs on the here and now -- "We're here to help" (not!) / Monica Higgins -- The seven deadly sins of corporate miscommunication / Sam I. Hill and Rachel E. Hill -- No time to be authentic? / Ton Plekkenpol -- Case-based insights -- Once upon a time at San Juan Regional Medical Center / Gary Adamson, B. Joseph Pine, Tom Van Steenhoven, and Jodi Kroupa -- Strategy and style : Len Roberts at Radio Shack / Kasturi Rangan and Marie Bell -- Connecting with employees through front line leadership : lessons from Southwest Airlines / Jody Hoffer Gittell -- History tells us -- Great leaders create environments that unlock potential and lift the human spirit / Michael Lee Stallard, Carolyn Dewing-Hommes, and Jason Pankau.
533 $a Electronic reproduction. $b Westport, Conn. : $c Greenwood Press, $d 2006. $n Access is limited to subscribers of ebooks.greenwood.com. $n Available via the World Wide Web.
650 $a Business communication. $3 199978
650 $a Customer relations. $3 202164
650 $a Industrial relations. $3 200813
655 $a Electronic books. $2 local. $3 214472
700 $a Maruca, Regina Fazio. $3 258414
856 4 $u http://www.ebooks.greenwood.com/reader.jsp?x=C8703&p=cover $z http://www.ebooks.greenwood.com/reader.jsp?x=C8703&p=cover