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Service leadership :the quest for co...

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Gr�onfeldt, Svafa.

Service leadership :the quest for competitive advantage /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service leadership :Svafa Gr�onfeldt , Judith Strother.
其他題名:	the quest for competitive advantage /
作者:	Gr�onfeldt, Svafa.
其他作者:	Strother, Judith B.
出版者:	Thousand Oaks :SAGE Publications,c2006.
面頁冊數:	xiii, 319 p. :ill. ;26 cm.
標題:	Customer servicesManagement.
電子資源:	http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html
ISBN:	1412913748

Service leadership :the quest for competitive advantage /
Gr�onfeldt, Svafa.

Service leadership :the quest for competitive advantage /Svafa Gr�onfeldt , Judith Strother. - Thousand Oaks :SAGE Publications,c2006. - xiii, 319 p. :ill. ;26 cm.

Includes bibliographical references (p. 283-298) and index.

ISBN: 1412913748

LCCN: 2005018321Subjects--Topical Terms:

221325
Customer services
--Management.

LC Class. No.: HF5415.5 / .G756 2006

Dewey Class. No.: 658.8/12

Service leadership :the quest for competitive advantage /
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http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html

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