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Service leadership :the quest for co...

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Gr�onfeldt, Svafa.

Service leadership :the quest for competitive advantage /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service leadership :Svafa Gr�onfeldt , Judith Strother.
Reminder of title:	the quest for competitive advantage /
Author:	Gr�onfeldt, Svafa.
other author:	Strother, Judith B.
Published:	Thousand Oaks :SAGE Publications,c2006.
Description:	xiii, 319 p. :ill. ;26 cm.
Subject:	Customer servicesManagement.
Online resource:	http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html
ISBN:	1412913748

Service leadership :the quest for competitive advantage /
Gr�onfeldt, Svafa.

Service leadership :the quest for competitive advantage /Svafa Gr�onfeldt , Judith Strother. - Thousand Oaks :SAGE Publications,c2006. - xiii, 319 p. :ill. ;26 cm.

Includes bibliographical references (p. 283-298) and index.

ISBN: 1412913748

LCCN: 2005018321Subjects--Topical Terms:

221325
Customer services
--Management.

LC Class. No.: HF5415.5 / .G756 2006

Dewey Class. No.: 658.8/12

Service leadership :the quest for competitive advantage /
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008 090603s2006 caua b 001 0 eng
010 $a 2005018321
020 $a 1412913748
020 $a 1412913756 (pbk.) : $c NT$1699
035 $a 00272887
040 $a DLC $c DLC $d DLC
041 0 $a eng
042 $a pcc
050 0 0 $a HF5415.5 $b .G756 2006
082 0 0 $a 658.8/12 $2 22
100 $a Gr�onfeldt, Svafa. $3 312300
245 1 0 $a Service leadership : $b the quest for competitive advantage / $c Svafa Gr�onfeldt , Judith Strother.
260 $a Thousand Oaks : $c c2006. $b SAGE Publications,
300 $a xiii, 319 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references (p. 283-298) and index.
650 $a Customer services $x Management. $3 221325
700 $a Strother, Judith B. $3 251028
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0515/2005018321.html $z http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html $z http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html

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