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Business success through service exc...

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Baker, Susan, (1958-)

Business success through service excellence

Record Type:	Electronic resources : Monograph/item
Title/Author:	Business success through service excellenceMoira Clark, Susan Baker.
Author:	Clark, Moira.
other author:	Baker, Susan,
Published:	Edinburgh :Butterworth-Heinemann,2005.
Description:	176 p.
Notes:	Title from e-book title screen (viewed December 14, 2007).
Subject:	Customer services.
Online resource:	Connect to MyiLibrary resource
ISBN:	9786611003296

Business success through service excellence
Clark, Moira.

Business success through service excellence[electronic resource] /Moira Clark, Susan Baker. - Edinburgh :Butterworth-Heinemann,2005. - 176 p.

Title from e-book title screen (viewed December 14, 2007).

Electronic reproduction.
UK :
MyiLibrary,
2007

Available via World Wide Web.

ISBN: 9786611003296

Nat. Bib. No.: GBA3T9467bnbSubjects--Topical Terms:

200368
Customer services.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HF5415.5 / C53 2005eb

Dewey Class. No.: 658.812

Business success through service excellence
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003 IeDuTC
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006 m d
007 cr zn |
008 100111s2004 stk s 000 eng
015 $a GBA3T9467 $2 bnb
020 $a 9786611003296
020 $z 0750660856 (Paper)
020 $z 0080472168 (electronic bk.)
035 $a 100329 $b MIL
035 $a cis6480890
040 $a UK-RwCLS $c UK-RwCLS
050 # 4 $a HF5415.5 $b C53 2005eb
082 0 4 $a 658.812 $2 21
100 1 $a Clark, Moira. $3 365367
245 1 0 $a Business success through service excellence $h [electronic resource] / $c Moira Clark, Susan Baker.
260 # $a Edinburgh : $c 2005. $b Butterworth-Heinemann,
300 $a 176 p.
500 $a Title from e-book title screen (viewed December 14, 2007).
533 $a Electronic reproduction. $b UK : $c MyiLibrary, $d 2007 $n Available via World Wide Web. $n Access may be limited to MIL affiliated libraries.
650 # 0 $a Customer services. $3 200368
655 # 7 $a Electronic books. $2 local. $3 214472
700 1 # $a Baker, Susan, $d 1958- $3 365366
710 2 # $a MyiLibrary. $3 286823
856 4 # $z Connect to MyiLibrary resource $u http://libsw.nuk.edu.tw:81/login?url=http://www.myilibrary.com?id=100329

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1 records • Pages 1 •
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Inventory Number

No. of reservations

000000034186

電子館藏

1圖書

電子書

EB HF5415.5 C592 2005

一般使用(Normal)

On shelf

0

1 records • Pages 1 •
1

Multimedia

Multimedia file
http://libsw.nuk.edu.tw:81/login?url=http://www.myilibrary.com?id=100329

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