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Service management :operations, stra...

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Fitzsimmons, James A.

Service management :operations, strategy, information technology /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service management :James A. Fitzsimmons, Mona J. Fitzsimmons.
其他題名:	operations, strategy, information technology /
作者:	Fitzsimmons, James A.
其他作者:	Fitzsimmons, Mona J.
出版者:	Boston :McGraw-Hill/Irwin,c2008.
面頁冊數:	xvii, 537 p. :ill. ;29 cm. +1 CD-ROM (4 3/4 in.)
標題:	Service industriesManagement.
電子資源:	http://www.loc.gov/catdir/toc/ecip0724/2007032467.html
ISBN:	9780073377834 (alk. paper) :

Service management :operations, strategy, information technology /
Fitzsimmons, James A.

Service management :operations, strategy, information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. - Boston :McGraw-Hill/Irwin,c2008. - xvii, 537 p. :ill. ;29 cm. +1 CD-ROM (4 3/4 in.)

Includes bibliographical references and indexes.

ISBN: 9780073377834 (alk. paper) :NT

LCCN: 2007032467Subjects--Topical Terms:

200007
Service industries
--Management.

LC Class. No.: HD9980.5 / F562 2008

Dewey Class. No.: 658

Service management :operations, strategy, information technology /
LDR:00942nam 2200253 a 4500 001 238417
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010 $a 2007032467
020 $a 9780073377834 (alk. paper) : $c NT $5 551
020 $a 007337783X (alk. paper)
020 $a 9780073345000 (CD-ROM)
020 $a 0073345008 (CD-ROM)
035 $a (OCoLC)ocn164802650
035 $a (OCoLC)164802650
035 $a 2007032467
040 $a DLC $c DLC $d BAKER $d C#P $d BTCTA $d BWX $d YDXCP $d DLC
050 4 $a HD9980.5 $b F562 2008
082 0 0 $a 658 $2 22
100 1 $a Fitzsimmons, James A. $3 207866
245 1 0 $a Service management : $b operations, strategy, information technology / $c James A. Fitzsimmons, Mona J. Fitzsimmons.
250 $a 6th ed.
260 $a Boston : $b McGraw-Hill/Irwin, $c c2008.
300 $a xvii, 537 p. : $b ill. ; $c 29 cm. + $e 1 CD-ROM (4 3/4 in.)
504 $a Includes bibliographical references and indexes.
650 0 $a Service industries $x Management. $3 200007
700 1 $a Fitzsimmons, Mona J. $3 207867
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0724/2007032467.html

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