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EmpowermentHR strategies for service...

Lashley, Conrad.

EmpowermentHR strategies for service excellence /

Record Type:	Electronic resources : Monograph/item
Title/Author:	EmpowermentConrad Lashley.
Reminder of title:	HR strategies for service excellence /
Author:	Lashley, Conrad.
Published:	Oxford ;Butterworth/Heinemann,2001.
Description:	xvii, 300 p. :ill. ;24 cm.
Series:	The hospitality, leisure and tourism series
Subject:	Service industriesManagement.
Online resource:	An electronic book accessible through the World Wide Web; click for information
Online resource:	http://www.loc.gov/catdir/description/els031/2002275103.html
Online resource:	http://www.loc.gov/catdir/toc/els031/2002275103.html
ISBN:	9780750652445

EmpowermentHR strategies for service excellence /
Lashley, Conrad.

EmpowermentHR strategies for service excellence /[electronic resource] :Conrad Lashley. - Oxford ;Butterworth/Heinemann,2001. - xvii, 300 p. :ill. ;24 cm. - The hospitality, leisure and tourism series.

Includes bibliographical references (p. [277]-293) and index.

Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.

Mode of access: World Wide Web.

ISBN: 9780750652445

Source: 95250:95249Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

200007
Service industries
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD9980.5 / .L35 2001

Dewey Class. No.: 658.3

EmpowermentHR strategies for service excellence /
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020 $a 0750652446
035 $a (OCoLC)474951947
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100 1 $a Lashley, Conrad. $3 214533
245 1 0 $a Empowerment $h [electronic resource] : $b HR strategies for service excellence / $c Conrad Lashley.
260 $a Oxford ; $a Boston : $b Butterworth/Heinemann, $c 2001.
300 $a xvii, 300 p. : $b ill. ; $c 24 cm.
440 4 $a The hospitality, leisure and tourism series
504 $a Includes bibliographical references (p. [277]-293) and index.
505 0 $a Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?
520 $a 'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.
533 $a Electronic reproduction. $b Amsterdam : $c Elsevier Science & Technology, $d 2009. $n Mode of access: World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Dec. 3, 2009). $n Access may be restricted to users at subscribing institutions.
650 0 $a Service industries $x Management. $3 200007
650 0 $a Service industries $x Quality control. $3 454467
650 0 $a Customer services $x Management. $3 221325
655 7 $a Electronic books. $2 local. $3 214472
710 2 $a ScienceDirect (Online service) $3 307425
776 1 $c Original $z 0750652446 $z 9780750652445 $w (DLC) 2002275103 $w (OCoLC)46511943
856 4 0 $3 ScienceDirect $u http://www.sciencedirect.com/science/book/9780750652445 $z An electronic book accessible through the World Wide Web; click for information
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/els031/2002275103.html
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/els031/2002275103.html
994 $a C0 $b TEF

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