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Handbook of hospitality operations a...

Jones, Peter, (1951-)

Handbook of hospitality operations and IT

Record Type:	Electronic resources : Monograph/item
Title/Author:	Handbook of hospitality operations and ITedited by Peter Jones.
remainder title:	Hospitality operations and IT
other author:	Jones, Peter,
Published:	Oxford, UK ;Butterworth Heinemann,2008.
Description:	xvi, 432 p. :ill. ;25 cm.
Subject:	Hospitality industryManagement.
Online resource:	An electronic book accessible through the World Wide Web; click for information
ISBN:	9780750687539

Handbook of hospitality operations and IT
Handbook of hospitality operations and IT[electronic resource] /Hospitality operations and ITedited by Peter Jones. - 1st ed. - Oxford, UK ;Butterworth Heinemann,2008. - xvi, 432 p. :ill. ;25 cm.

Includes bibliographical references and index.

Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk).

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information * The responsibilities of the operations manager: quality, productivity, and innovation * The role of the customer in operations management * Major aspects of operations and information management in hospitality.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.

Mode of access: World Wide Web.

ISBN: 9780750687539

Source: 153059:153216Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

221115
Hospitality industry
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: TX911.3.M27 / H36 2008

Dewey Class. No.: 647.068

Handbook of hospitality operations and IT
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245 0 0 $a Handbook of hospitality operations and IT $h [electronic resource] / $c edited by Peter Jones.
246 3 0 $a Hospitality operations and IT
250 $a 1st ed.
260 $a Oxford, UK ; $a Burlington, MA : $b Butterworth Heinemann, $c 2008.
300 $a xvi, 432 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
505 0 $a Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk).
505 0 $a Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.
520 $a Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information * The responsibilities of the operations manager: quality, productivity, and innovation * The role of the customer in operations management * Major aspects of operations and information management in hospitality.
533 $a Electronic reproduction. $b Amsterdam : $c Elsevier Science & Technology, $d 2009. $n Mode of access: World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Dec. 3, 2009). $n Access may be restricted to users at subscribing institutions.
650 0 $a Hospitality industry $x Management. $3 221115
655 7 $a Electronic books. $2 local. $3 214472
700 1 $a Jones, Peter, $d 1951- $3 454620
710 2 $a ScienceDirect (Online service) $3 307425
776 1 $c Original $z 0750687533 $z 9780750687539 $w (OCoLC)191245011
856 4 0 $3 ScienceDirect $u http://www.sciencedirect.com/science/book/9780750687539 $z An electronic book accessible through the World Wide Web; click for information
994 $a C0 $b TEF