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The practice of outsourcingfrom information systems to BPO and offshoring /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The practice of outsourcingLeslie P. Willcocks and Mary C. Lacity.
Reminder of title:	from information systems to BPO and offshoring /
other author:	Willcocks, Leslie.
Published:	Basingstoke [England] ;Palgrave Macmillan,2009.
Description:	xviii, 493 p. :ill. ;23 cm.
Subject:	Contracting out.
Online resource:	access to fulltext (Palgrave)
ISBN:	9780230240841

The practice of outsourcingfrom information systems to BPO and offshoring /
The practice of outsourcingfrom information systems to BPO and offshoring /[electronic resource] :Leslie P. Willcocks and Mary C. Lacity. - Basingstoke [England] ;Palgrave Macmillan,2009. - xviii, 493 p. :ill. ;23 cm.

Includes bibliographical references and index.

Outsourcing practice : the search for flexibility and control / Leslie Willcocks and Mary Lacity -- Realizing outsourcing expectations : incredible promises, credible outcomes / Mary Lacity, Rudy Hirschheim andLeslie Willcocks -- Contracting and relationships in IT outsourcing / Guy Fitzgerald and Leslie Willcocks -- Cooperative partnerships and IT outsourcing : from contractual obligation to strategic aliance? / Leslie Willcocks and Chong Choi -- Offshore outsourcing : a country too far?/ Kuldeep Kumar and Leslie Willcocks -- IT outsourcing in public sector contexts : researching risk and strategy / Leslie Willcocks, Mary Lacity and Thomas Kern -- IT sourcing : examining the privatization optionin public administration / Mary Lacity and Leslie Willcocks -- Analyzing IT outsourcing decisions : size, interdependency and risk / Wendy Currie and Leslie Willcocks -- Information technology insourcing : myths and realities / Rudy Hirschheim and Mary Lacity -- Contracts, control and "presentation" in IT outsourcing / Thomas Kern and Leslie Willcocks -- IT outsourcing configuration : defining and designing outsourcing arrangements / Sara Cullen, Peter Seddon and Leslie Willcocks -- IT outsourcing success : a framework for assessing intentions and outcomes / Sara Cullen, Peter Seddon and Leslie Willcocks -- Business process outsourcing : the promise of the enterprise partnership model / David Feeny, Leslie Willcocks and Mary Lacity -- Outcomes from offshore outsourcing : evidence from a client's perspective / Joseph Rottman and Mary Lacity-- Offshore outsourcing, strategy andthe role of social capital / Joseph Rottman and Mary Lacity -- Creating global shared services : sourcing lessons from Reuters / Mary Lacity and Jim Fox.

This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and analyses outsourcing's rise prominence in the 1990s, pinpointing trends, practices and lessons. It finds that many of the so-called 'strategic alliances' of this period tended to be straightforward 'fee-for-service contracts in practice. The book develops critieria for making sourcing decisions, and provides details of the practices that work, and those that do not. The authors then detail developments in the IT, business process and offshore outsourcing service markets from 2000 on.They show that,against a background of growth in global revenues, outsourcing provided real promise on costs and service, new models, but also new challenges to client organizations and suppliers alike. Based ontheir research work, the authors point to thirteen future global sourcing trends from 2009-14. The bookdocuments how organizations have beenlearning, experientially, and often painfully, how to manage back office outsourcing. But the increased size, importance, complexity of the phenomena, and the risks they engender, suggest that in the next phase, already started in some organizations discussed inthe book, research will be into how organizations seek to provide leadership in outsourcing. For the authors, this shift will be a necessary one if governance, control, flexibility and superior business performance are to be outsourcing's consequences.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2010.

Mode of access:World Wide Web.

ISBN: 9780230240841

Standard No.: 10.1057/9780230240841doiSubjects--Topical Terms:

230935
Contracting out.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD2365 / .P73 2009

Dewey Class. No.: 658.4/058

The practice of outsourcingfrom information systems to BPO and offshoring /
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245 0 4 $a The practice of outsourcing $h [electronic resource] : $b from information systems to BPO and offshoring / $c Leslie P. Willcocks and Mary C. Lacity.
260 $a Basingstoke [England] ; $a New York : $b Palgrave Macmillan, $c 2009.
300 $a xviii, 493 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references and index.
505 0 $a Outsourcing practice : the search for flexibility and control / Leslie Willcocks and Mary Lacity -- Realizing outsourcing expectations : incredible promises, credible outcomes / Mary Lacity, Rudy Hirschheim andLeslie Willcocks -- Contracting and relationships in IT outsourcing / Guy Fitzgerald and Leslie Willcocks -- Cooperative partnerships and IT outsourcing : from contractual obligation to strategic aliance? / Leslie Willcocks and Chong Choi -- Offshore outsourcing : a country too far?/ Kuldeep Kumar and Leslie Willcocks -- IT outsourcing in public sector contexts : researching risk and strategy / Leslie Willcocks, Mary Lacity and Thomas Kern -- IT sourcing : examining the privatization optionin public administration / Mary Lacity and Leslie Willcocks -- Analyzing IT outsourcing decisions : size, interdependency and risk / Wendy Currie and Leslie Willcocks -- Information technology insourcing : myths and realities / Rudy Hirschheim and Mary Lacity -- Contracts, control and "presentation" in IT outsourcing / Thomas Kern and Leslie Willcocks -- IT outsourcing configuration : defining and designing outsourcing arrangements / Sara Cullen, Peter Seddon and Leslie Willcocks -- IT outsourcing success : a framework for assessing intentions and outcomes / Sara Cullen, Peter Seddon and Leslie Willcocks -- Business process outsourcing : the promise of the enterprise partnership model / David Feeny, Leslie Willcocks and Mary Lacity -- Outcomes from offshore outsourcing : evidence from a client's perspective / Joseph Rottman and Mary Lacity-- Offshore outsourcing, strategy andthe role of social capital / Joseph Rottman and Mary Lacity -- Creating global shared services : sourcing lessons from Reuters / Mary Lacity and Jim Fox.
520 $a This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and analyses outsourcing's rise prominence in the 1990s, pinpointing trends, practices and lessons. It finds that many of the so-called 'strategic alliances' of this period tended to be straightforward 'fee-for-service contracts in practice. The book develops critieria for making sourcing decisions, and provides details of the practices that work, and those that do not. The authors then detail developments in the IT, business process and offshore outsourcing service markets from 2000 on.They show that,against a background of growth in global revenues, outsourcing provided real promise on costs and service, new models, but also new challenges to client organizations and suppliers alike. Based ontheir research work, the authors point to thirteen future global sourcing trends from 2009-14. The bookdocuments how organizations have beenlearning, experientially, and often painfully, how to manage back office outsourcing. But the increased size, importance, complexity of the phenomena, and the risks they engender, suggest that in the next phase, already started in some organizations discussed inthe book, research will be into how organizations seek to provide leadership in outsourcing. For the authors, this shift will be a necessary one if governance, control, flexibility and superior business performance are to be outsourcing's consequences.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2010. $n Mode of access:World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Apr. 12, 2010). $n Access may be restricted to users at subscribing institutions.
650 0 $a Contracting out. $3 230935
650 0 $a Offshore outsourcing. $3 249973
655 7 $a Electronic books. $2 local. $3 214472
700 1 $a Willcocks, Leslie. $3 199912
700 1 $a Lacity, Mary Cecelia. $3 459890
710 2 $a Palgrave Connect (Online service) $3 459825
776 1 $c Original $z 9780230205413 $z 0230205410 $w (DLC) 2009013658 $w (OCoLC)318191933
856 4 0 $3 Palgrave Connect $u https://link.springer.com/book/10.1057/9780230240841 $z access to fulltext (Palgrave)