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The management of consumer credittheory and practice /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The management of consumer creditSteven Finlay.
Reminder of title:	theory and practice /
Author:	Finlay, Steven,
Published:	Basingstoke [England] ;Palgrave Macmillan,2008.
Description:	1 online resource (xvi, 208 p.) :ill.
Notes:	Description based on print version record.
Subject:	Consumer creditManagement.
Online resource:	access to fulltext (Palgrave)
ISBN:	9780230582507 (electronic bk.)

The management of consumer credittheory and practice /
Finlay, Steven,1969-

The management of consumer credittheory and practice /[electronic resource] :Steven Finlay. - Basingstoke [England] ;Palgrave Macmillan,2008. - 1 online resource (xvi, 208 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. 186-201) and index.

Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.

This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.

ISBN: 9780230582507 (electronic bk.)

Standard No.: 10.1057/9780230582507doiSubjects--Topical Terms:

460215
Consumer credit
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HG3755 / .F54 2008eb

Dewey Class. No.: 658.8/83

The management of consumer credittheory and practice /
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003 OCoLC
005 20101102091240.0
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007 cr nn muauu
008 101122s2008 enka sb 001 0 eng d
020 $a 9780230582507 (electronic bk.)
020 $a 0230582508 (electronic bk.)
024 7 $a 10.1057/9780230582507 $2 doi
040 $a UKPGM $b eng $c UKPGM $d N $d YDXCP $d EBLCP $d IDEBK
041 0 $a eng
049 $a APTA
050 4 $a HG3755 $b .F54 2008eb
082 0 4 $a 658.8/83 $2 22
100 1 $a Finlay, Steven, $d 1969- $3 460212
245 1 4 $a The management of consumer credit $h [electronic resource] : $b theory and practice / $c Steven Finlay.
260 $a Basingstoke [England] ; $a New York : $b Palgrave Macmillan, $c 2008.
300 $a 1 online resource (xvi, 208 p.) : $b ill.
500 $a Description based on print version record.
504 $a Includes bibliographical references (p. 186-201) and index.
505 0 $a Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.
520 $a This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.
650 0 $a Consumer credit $x Management. $3 460215
655 7 $a Electronic books. $2 local. $3 214472
776 0 8 $i Print version: $a Finlay, Steven, 1969- $t Management of consumer credit. $d Basingstoke [England] ; New York : Palgrave Macmillan, 2008 $z 9780230013513 $w (DLC) 2008011112 $w (OCoLC)213495222
856 4 0 $3 Palgrave Connect $u https://link.springer.com/book/10.1057/9780230582507 $z access to fulltext (Palgrave)