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Work and life in the global economya gendered analysis of service work /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Work and life in the global economyedited by Debra Howcroft and Helen Richardson.
Reminder of title:	a gendered analysis of service work /
other author:	Richardson, Helen,
Published:	Basingstoke ;Palgrave Macmillan,2010.
Description:	xii, 284 p. :ill.
Subject:	Service industriesEconomic aspects.
Online resource:	access to fulltext (Palgrave)
ISBN:	9780230277977

Work and life in the global economya gendered analysis of service work /
Work and life in the global economya gendered analysis of service work /[electronic resource] :edited by Debra Howcroft and Helen Richardson. - Basingstoke ;Palgrave Macmillan,2010. - xii, 284 p. :ill.

Includes bibliographical references and index.

1. Introduction / Debra Howcroft and Helen Richardson -- 2. Women asknowledge workers : from the telegraph to the computer / Alison Adam -- 3. Respectability and flexibility in the neoliberal service economy /Carla Freeman -- 4. 'Are you married?' Exploring gender in a global workplace in India / Marisa D'Mello -- 5. Gendered hierarchies in transnational call centres in India / Kiran Mirchandani -- 6. Domestic labour--the experience of work in India's other call centre industry / Phil Taylor ... [et al.] - 7. 'Caring' professionals : global migration and gendered cultural economy / Shoba Arun -- 8. The crisis of care, international migration, and public policy / Lourdes Benerâia -- 9.Reflectionson gender and pay inequalities in the contemporary service economy / Diane Perrons -- 10.Clerks, cashiers, customer carers : women's work inEuropean services / Juliet Webster -- 11. An ICTskills model of inclusion : contemporary distortions of equity in British network engineer training/ Hazel Gillard -- 12. The isolated professional : conflict, fragmentation and overload in UK financial services / Leo McCann -- 13. Cultural constraints : Japanese mothers working in a multinationalcorporation / Barbara Crump and Rachel Crump.

This edited book has emerged from a CRESC (Centre for Research on Socio-Cultural Change) workshop that was held in Manchester in February 2008 which provided a forum to debate 'Gender, Service Work and the Cultural Economy'. The aim of this collection is to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector. This sector is often polarised between higher paid ICT-enabled 'knowledge work' and lower paid, catering, cleaning and care work. In order to gain a broad appreciation of working lives, this book adopts an inclusive approach with chapters covering a variety of types of service work. Written byspecialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into the totality of women's working lives and studying varying combinations of gender and service work within an international context.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2010.

Mode of access:World Wide Web.

ISBN: 9780230277977Subjects--Topical Terms:

477173
Service industries
--Economic aspects.

LC Class. No.: HD9980.5 / .W67 2010

Dewey Class. No.: 338.4

Work and life in the global economya gendered analysis of service work /
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245 0 0 $a Work and life in the global economy $h [electronic resource] : $b a gendered analysis of service work / $c edited by Debra Howcroft and Helen Richardson.
260 $a Basingstoke ; $a New York : $b Palgrave Macmillan, $c 2010.
300 $a xii, 284 p. : $b ill.
504 $a Includes bibliographical references and index.
505 0 $a 1. Introduction / Debra Howcroft and Helen Richardson -- 2. Women asknowledge workers : from the telegraph to the computer / Alison Adam -- 3. Respectability and flexibility in the neoliberal service economy /Carla Freeman -- 4. 'Are you married?' Exploring gender in a global workplace in India / Marisa D'Mello -- 5. Gendered hierarchies in transnational call centres in India / Kiran Mirchandani -- 6. Domestic labour--the experience of work in India's other call centre industry / Phil Taylor ... [et al.] - 7. 'Caring' professionals : global migration and gendered cultural economy / Shoba Arun -- 8. The crisis of care, international migration, and public policy / Lourdes Benerâia -- 9.Reflectionson gender and pay inequalities in the contemporary service economy / Diane Perrons -- 10.Clerks, cashiers, customer carers : women's work inEuropean services / Juliet Webster -- 11. An ICTskills model of inclusion : contemporary distortions of equity in British network engineer training/ Hazel Gillard -- 12. The isolated professional : conflict, fragmentation and overload in UK financial services / Leo McCann -- 13. Cultural constraints : Japanese mothers working in a multinationalcorporation / Barbara Crump and Rachel Crump.
520 $a This edited book has emerged from a CRESC (Centre for Research on Socio-Cultural Change) workshop that was held in Manchester in February 2008 which provided a forum to debate 'Gender, Service Work and the Cultural Economy'. The aim of this collection is to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector. This sector is often polarised between higher paid ICT-enabled 'knowledge work' and lower paid, catering, cleaning and care work. In order to gain a broad appreciation of working lives, this book adopts an inclusive approach with chapters covering a variety of types of service work. Written byspecialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into the totality of women's working lives and studying varying combinations of gender and service work within an international context.
520 8 $a This title explores the social and cultural issues within the economic changes that have given rise to service work. It draws together authors from interdisciplinary areas that are carrying outsignificant research into gender and service work within an international context.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2010. $n Mode of access:World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on July 14, 2010). $n Access may be restricted to users at subscribing institutions.
650 0 $a Service industries $x Economic aspects. $3 477173
650 0 $a Sex role in the work environment. $3 206675
650 0 $a Globalization $x Economic aspects. $3 200084
650 0 $a Service industries $x Economic aspects $v Case studies. $3 477174
650 0 $a Sex role in the work environment $v Case studies. $3 445982
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650 0 7 $a Frauenarbeit $2 swd $3 477176
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650 4 $a Business / Management. $3 477082
700 1 $a Richardson, Helen, $c Dr. $3 477172
700 1 $a Howcroft, Debra. $3 477171
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