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Strategic customer servicemanaging t...

Goodman, John A.

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Strategic customer serviceJohn A. Goodman.
Reminder of title:	managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Author:	Goodman, John A.
Published:	New York :AMACOM,c2009.
Description:	xiv, 256 p. :ill.
Subject:	Customer services.
Online resource:	An electronic book accessible through the World Wide Web; click to view
ISBN:	9780814413333

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Goodman, John A.

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /[electronic resource] :John A. Goodman. - New York :AMACOM,c2009. - xiv, 256 p. :ill.

Includes bibliographical references and index.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9780814413333Subjects--Topical Terms:

200368
Customer services.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HF5415.5 / .G672 2009eb

Dewey Class. No.: 658.8/12

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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245 1 0 $a Strategic customer service $h [electronic resource] : $b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / $c John A. Goodman.
260 $a New York : $b AMACOM, $c c2009.
300 $a xiv, 256 p. : $b ill.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Palo Alto, Calif. : $c ebrary, $d 2009. $n Available via World Wide Web. $n Access may be limited to ebrary affiliated libraries.
650 0 $a Customer services. $3 200368
650 0 $a Customer relations $x Management. $3 202165
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