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101 activities for delivering knock your socks off service
Record Type:
Electronic resources : Monograph/item
Title/Author:
101 activities for delivering knock your socks off serviceAnn Thomas and Jill Applegate.
remainder title:
One hundred one activities for delivering knock your socks off service
Author:
Thomas, Ann,
other author:
Applegate, Jill.
Published:
New York :American Management Association,c2009.
Description:
xiv, 367 p. :ill.
Subject:
Customer services.
Online resource:
An electronic book accessible through the World Wide Web; click to view
ISBN:
9780814414446
101 activities for delivering knock your socks off service
Thomas, Ann,1951-
101 activities for delivering knock your socks off service
[electronic resource] /One hundred one activities for delivering knock your socks off serviceAnn Thomas and Jill Applegate. - New York :American Management Association,c2009. - xiv, 367 p. :ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
ISBN: 9780814414446Subjects--Topical Terms:
200368
Customer services.
Index Terms--Genre/Form:
214472
Electronic books.
LC Class. No.: HF5415.5 / .T477 2009eb
Dewey Class. No.: 658.812
101 activities for delivering knock your socks off service
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Ann Thomas and Jill Applegate.
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American Management Association,
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ill.
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Includes bibliographical references and index.
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An electronic book accessible through the World Wide Web; click to view
based on 0 review(s)
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000000048224
電子館藏
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EB HF5415.5 .T477 2009eb c2009.
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1 records • Pages 1 •
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http://site.ebrary.com/lib/nukslib/Doc?id=10310869
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