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101 activities for delivering knock your socks off service

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	101 activities for delivering knock your socks off serviceAnn Thomas and Jill Applegate.
其他題名:	One hundred one activities for delivering knock your socks off service
作者:	Thomas, Ann,
其他作者:	Applegate, Jill.
出版者:	New York :American Management Association,c2009.
面頁冊數:	xiv, 367 p. :ill.
標題:	Customer services.
電子資源:	An electronic book accessible through the World Wide Web; click to view
ISBN:	9780814414446

101 activities for delivering knock your socks off service
Thomas, Ann,1951-

101 activities for delivering knock your socks off service[electronic resource] /One hundred one activities for delivering knock your socks off serviceAnn Thomas and Jill Applegate. - New York :American Management Association,c2009. - xiv, 367 p. :ill.

Includes bibliographical references and index.

Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.

Available via World Wide Web.

ISBN: 9780814414446Subjects--Topical Terms:

200368
Customer services.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HF5415.5 / .T477 2009eb

Dewey Class. No.: 658.812

101 activities for delivering knock your socks off service
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245 1 0 $a 101 activities for delivering knock your socks off service $h [electronic resource] / $c Ann Thomas and Jill Applegate.
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260 $a New York : $b American Management Association, $c c2009.
300 $a xiv, 367 p. : $b ill.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Palo Alto, Calif. : $c ebrary, $d 2009. $n Available via World Wide Web. $n Access may be limited to ebrary affiliated libraries.
650 0 $a Customer services. $3 200368
650 0 $a Customer relations $x Management. $3 202165
655 7 $a Electronic books. $2 local. $3 214472
700 1 $a Applegate, Jill. $3 482078
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856 4 0 $u http://site.ebrary.com/lib/nukslib/Doc?id=10310869 $z An electronic book accessible through the World Wide Web; click to view

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