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Customer knowledge managementimproving customer relationship through knowledge application /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer knowledge managementby Silvio Wilde.
Reminder of title:	improving customer relationship through knowledge application /
Author:	Wilde, Silvio.
Published:	Berlin, Heidelberg :Springer-Verlag Berlin Heidelberg,2011.
Description:	xvi, 143 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Customer relationsManagement
Online resource:	http://dx.doi.org/10.1007/978-3-642-16475-0
ISBN:	9783642164750 (electronic bk.)

Customer knowledge managementimproving customer relationship through knowledge application /
Wilde, Silvio.

Customer knowledge managementimproving customer relationship through knowledge application /[electronic resource] :by Silvio Wilde. - Berlin, Heidelberg :Springer-Verlag Berlin Heidelberg,2011. - xvi, 143 p. :ill., digital ;24 cm.

ISBN: 9783642164750 (electronic bk.)Subjects--Topical Terms:

208219
Customer relations
--Management

LC Class. No.: HF5415.5 / .W55 2011

Dewey Class. No.: 658.812

Customer knowledge managementimproving customer relationship through knowledge application /
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100 1 $a Wilde, Silvio. $3 510520
245 1 0 $a Customer knowledge management $h [electronic resource] : $b improving customer relationship through knowledge application / $c by Silvio Wilde.
260 $a Berlin, Heidelberg : $b Springer-Verlag Berlin Heidelberg, $c 2011.
300 $a xvi, 143 p. : $b ill., digital ; $c 24 cm.
650 0 $a Customer relations $x Management $x Data processing. $3 208219
650 1 4 $a Economics/Management Science. $3 273684
650 2 4 $a Management/Business for Professionals. $3 283813
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