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Quality management for IT servicespe...

IGI Global.

Quality management for IT servicesperspectives on business and process performance /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Quality management for IT servicesClaus-Peter Praeg and Dieter Spath, editors.
Reminder of title:	perspectives on business and process performance /
other author:	Praeg, Claus-Peter,
Published:	Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),2011.
Description:	xiv, 332 p. :ill. ;29 cm.
Subject:	Information technologyManagement.
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6
ISBN:	9781616928919 (ebook)

Quality management for IT servicesperspectives on business and process performance /
Quality management for IT servicesperspectives on business and process performance /[electronic resource] :Claus-Peter Praeg and Dieter Spath, editors. - Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),2011. - xiv, 332 p. :ill. ;29 cm.

Includes bibliographical references.

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Mode of access: World Wide Web.

ISBN: 9781616928919 (ebook)Subjects--Topical Terms:

183357
Information technology
--Management.Subjects--Index Terms:

Alignment of perceptions in service quality

LC Class. No.: HD30.2 / .Q35 2011e

Dewey Class. No.: 004.068/4

Quality management for IT servicesperspectives on business and process performance /
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010 $z 2010016386
020 $a 9781616928919 (ebook)
020 $a 9781616928896 (hardcover)
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040 $a CaBNvSL $c CaBNvSL $d CaBNvSL
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082 0 4 $a 004.068/4 $2 22
245 0 0 $a Quality management for IT services $h [electronic resource] : $b perspectives on business and process performance / $c Claus-Peter Praeg and Dieter Spath, editors.
260 $a Hershey, Pa. : $b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), $c 2011.
300 $a xiv, 332 p. : $b ill. ; $c 29 cm.
504 $a Includes bibliographical references.
520 3 $a "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
538 $a Mode of access: World Wide Web.
650 0 $a Information technology $x Management. $3 183357
650 0 $a Information technology $x Quality control. $3 507060
653 $a Alignment of perceptions in service quality
653 $a Application management
653 $a Economic aspects of quality of service
653 $a e-service quality
653 $a Integration of IT governance frameworks
653 $a IT service processes in a complex environment
653 $a IT service value engineering
653 $a Management of corporate data assets
653 $a Quality management effects
653 $a Cloud services
700 1 $a Praeg, Claus-Peter, $d 1973- $3 529868
700 1 $a Spath, Dieter. $3 529869
710 2 $a IGI Global. $3 529832
776 0 $c (Original) $z 1616928891 $z 9781616928896 $w (DLC) 2010016386
856 4 8 $3 Chapter PDFs via platform: $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61692-889-6