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Achieve lasting process improvementr...

Lientz, Bennet P.

Achieve lasting process improvementreach Six Sigma goals without the pain /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Achieve lasting process improvementBennet P. Lientz, Kathryn P. Rea.
Reminder of title:	reach Six Sigma goals without the pain /
Author:	Lientz, Bennet P.
other author:	Rea, Kathryn P.
Published:	San Diego, Calif. :Academic Press,c2002.
Description:	1 online resource (xxii, 281 p.) :ill.
Subject:	Reengineering (Management)
Online resource:	http://www.sciencedirect.com/science/book/9780124499843
ISBN:	9780124499843 (electronic bk.)

Achieve lasting process improvementreach Six Sigma goals without the pain /
Lientz, Bennet P.

Achieve lasting process improvementreach Six Sigma goals without the pain /[electronic resource] :Bennet P. Lientz, Kathryn P. Rea. - San Diego, Calif. :Academic Press,c2002. - 1 online resource (xxii, 281 p.) :ill.

Includes bibliographical references (p. 273) and index.

Front Cover; Achieve Lasting Process Improvement; Copyright Page; Contents; Preface; PART I PREPARE FOR PROCESS IMPROVEMENT; CHAPTER 1 Introduction; CHAPTER 2 Understand Your Business; CHAPTER 3 Assess Technology and Industry Factors; PART II DEFINE THE NEW BUSINESS PROCESSES; CHAPTER 4 Select the Right Processes; CHAPTER 5 Examine Your Current Business Processes; CHAPTER 6 Develop a Process Plan; CHAPTER 7 Define Your New Business Processes and Quick Wins; PART III PLAN FOR PROCESS IMPLEMENTATION; CHAPTER 8 Develop Your Improvement Implementation Strategy.

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods. The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement. *Presents a step-by-step approach to effective process improvement *Offers more than 200 tips and guidelines *Addresses specific problems and issues, outlining common faults and lessons learned.

ISBN: 9780124499843 (electronic bk.)Subjects--Topical Terms:

184484
Reengineering (Management)
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD58.87 / .L54 2002

Dewey Class. No.: 658.4/063

Achieve lasting process improvementreach Six Sigma goals without the pain /
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245 1 0 $a Achieve lasting process improvement $h [electronic resource] : $b reach Six Sigma goals without the pain / $c Bennet P. Lientz, Kathryn P. Rea.
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505 0 $a Front Cover; Achieve Lasting Process Improvement; Copyright Page; Contents; Preface; PART I PREPARE FOR PROCESS IMPROVEMENT; CHAPTER 1 Introduction; CHAPTER 2 Understand Your Business; CHAPTER 3 Assess Technology and Industry Factors; PART II DEFINE THE NEW BUSINESS PROCESSES; CHAPTER 4 Select the Right Processes; CHAPTER 5 Examine Your Current Business Processes; CHAPTER 6 Develop a Process Plan; CHAPTER 7 Define Your New Business Processes and Quick Wins; PART III PLAN FOR PROCESS IMPLEMENTATION; CHAPTER 8 Develop Your Improvement Implementation Strategy.
520 $a Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods. The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement. *Presents a step-by-step approach to effective process improvement *Offers more than 200 tips and guidelines *Addresses specific problems and issues, outlining common faults and lessons learned.
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