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Total organizational excellenceachie...

Oakland, John S.

Total organizational excellenceachieving world-class performance /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Total organizational excellenceJohn S. Oakland.
Reminder of title:	achieving world-class performance /
Author:	Oakland, John S.
Published:	Oxford :Butterworth-Heinemann,2001.
Description:	1 online resource (271 p.) :ill.
Notes:	Previous ed.: 1999.
Subject:	Total quality management.
Online resource:	http://www.sciencedirect.com/science/book/9780750652711
ISBN:	9780750652711

Total organizational excellenceachieving world-class performance /
Oakland, John S.

Total organizational excellenceachieving world-class performance /[electronic resource] :John S. Oakland. - Rev. ed. - Oxford :Butterworth-Heinemann,2001. - 1 online resource (271 p.) :ill.

Previous ed.: 1999.

Includes bibliographical references and index.

A Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising; People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement; Performance measurement and feedback; Index.

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. Tested amongst practitioners at a series of conferences Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style Suitable for MBA students as well as practising managers.

ISBN: 9780750652711

Source: 93752:93751Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

181903
Total quality management.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD62.15 / .O172 2001

Dewey Class. No.: 658.4013

Total organizational excellenceachieving world-class performance /
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