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Service management :operations, strategy, and information technology /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service management :James A. Fitzsimmons, Mona J. Fitzsimmons.
Reminder of title:	operations, strategy, and information technology /
Author:	Fitzsimmons, James A.
other author:	Fitzsimmons, James A.
Published:	New York :McGraw-Hill,c2001
Description:	xxvi, 646 p. :ill., map ;27 cm. +1 computer laser optical disc (4 3/4 in.).
Subject:	Service industriesManagement.
ISBN:	007231267X (acid-free paper)

Service management :operations, strategy, and information technology /
Fitzsimmons, James A.

Service management :operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York :McGraw-Hill,c2001 - xxvi, 646 p. :ill., map ;27 cm. +1 computer laser optical disc (4 3/4 in.).

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

ISBN: 007231267X (acid-free paper)

LCCN: 00026733 Subjects--Topical Terms:

200007
Service industries
--Management.

LC Class. No.: HD9980.5 / .F549 2001

Dewey Class. No.: 658

Service management :operations, strategy, and information technology /
LDR:00869cam 22002174a 4500 001 324692
005 20000824080049.0
008 120427s2001 nyuab b 001 0 eng
010 $a 00026733
020 $a 007231267X (acid-free paper)
020 $a 9780071181150
035 $a 11920864
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HD9980.5 $b .F549 2001
082 0 0 $a 658 $2 21
100 1 $a Fitzsimmons, James A. $3 207866
245 1 0 $a Service management : $b operations, strategy, and information technology / $c James A. Fitzsimmons, Mona J. Fitzsimmons.
250 $a 3rd ed.
260 $a New York : $b McGraw-Hill, $c c2001
300 $a xxvi, 646 p. : $b ill., map ; $c 27 cm. + $e 1 computer laser optical disc (4 3/4 in.).
504 $a Includes bibliographical references and indexes.
538 $a System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
650 0 $a Service industries $x Management. $3 200007
700 1 $a Fitzsimmons, James A. $3 207866
700 1 $a Fitzsimmons, Mona J. $3 207867

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Items

2 records • Pages 1 •
1

Inventory Number

No. of reservations

320000626731

西方語文圖書區(四樓)

1圖書

一般圖書

HD9980.5 F562 2001

一般使用(Normal)

On shelf

0

1 CD-ROM

300080212511

流通服務臺(二樓)

1圖書

書所附之電腦檔

CF HD9980.5 F562 Dk.1 2001

一般使用(Normal)

On shelf

0

2 records • Pages 1 •
1

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