| Record Type: |
Language materials, printed
: Monograph/item
|
| Title/Author: |
Service management :James A. Fitzsimmons; Mona J. Fitzsimmons. |
| Reminder of title: |
operations, strategy, information technology / |
| Author: |
Fitzsimmons, James A. |
| other author: |
Fitzsimmons, Mona J. |
| Published: |
Boston :Mc Graw Hill,2011. |
| Description: |
xviii, 541 p. :graph. Darst 28 cm. |
| Subject: |
Service industries / Management. |