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Managing customer trust, satisfactio...

Eid, Riyad.

Managing customer trust, satisfaction, and loyalty through information communication technologies

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing customer trust, satisfaction, and loyalty through information communication technologiesRiyad Eid, editor.
other author:	Eid, Riyad.
Published:	Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),c2013.
Description:	350 p. ;29 cm.
Subject:	Customer relationsManagement
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-3631-6
ISBN:	9781466636323 (ebook)

Managing customer trust, satisfaction, and loyalty through information communication technologies
Managing customer trust, satisfaction, and loyalty through information communication technologies[electronic resource] /Riyad Eid, editor. - Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),c2013. - 350 p. ;29 cm.

Includes bibliographical references.

Mode of access: World Wide Web.

ISBN: 9781466636323 (ebook)Subjects--Topical Terms:

208219
Customer relations
--Management

LC Class. No.: HF5415.5 / .M158 2013e

Dewey Class. No.: 658.8/12

Managing customer trust, satisfaction, and loyalty through information communication technologies
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020 $a 9781466636323 (ebook)
020 $a 9781466636316 (hardcover)
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040 $a CaBNVSL $c CaBNVSL $d CaBNVSL
050 4 $a HF5415.5 $b .M158 2013e
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245 0 0 $a Managing customer trust, satisfaction, and loyalty through information communication technologies $h [electronic resource] / $c Riyad Eid, editor.
260 $a Hershey, Pa. : $b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), $c c2013.
300 $a 350 p. ; $c 29 cm.
504 $a Includes bibliographical references.
538 $a Mode of access: World Wide Web.
650 0 $a Customer relations $x Management $x Data processing. $3 208219
650 0 $a Customer relations $x Management $x Computer programs. $3 582033
700 1 $a Eid, Riyad. $3 582032
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