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Innovation in Indiathe future of offshoring /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Innovation in Indiaedited by Suseela Yesudian-Storfjell.
Reminder of title:	the future of offshoring /
other author:	Yesudian-Storfjell, Suseela.
Published:	Basingstoke :Palgrave Macmillan,2011.
Description:	1 online resource.
Subject:	Offshore outsourcingCase studies.India
Online resource:	https://link.springer.com/book/10.1057/9781137268556
ISBN:	9781137268556 (electronic bk.)

Innovation in Indiathe future of offshoring /
Innovation in Indiathe future of offshoring /[electronic resource] :edited by Suseela Yesudian-Storfjell. - Basingstoke :Palgrave Macmillan,2011. - 1 online resource.

Includes bibliographical references and index.

Preface Phanish Puranam -- Acknowledgements -- Notes on Contributors -- Symphony Services b6 s Playing a Different Tune; K.Balakrishnan -- Globalization of Research and Development Centre: How GE does it in India; B.Chaklader -- Quatrro BPO Solutions: Developing Outsourcing Solutions Innovatively; R.Gera -- The Offshoring Industry in India: Moving up the Value Chain?; D.R.John -- Dr Reddy's Custom Pharmaceutical Services: A Tailor-made Breakthrough Strategy in Pharma Offshoring?; A.Rajayya -- Legal Process Outsourcing Opportunity and Cobra Legal Solutions; S.Ramachandran -- eInfochips: Product, Delivery and Service Differentiation; V.K.Sapovadia.

We know today, in great detail, many of the enabling conditions that allowed for the explosion of IT, voice and back office services offshoring to India, and subsequently to other geographies. However, an interesting and relatively unobserved phenomenon is the shift, at least among the leading companies in these sectors, towards greater 'value added' and innovative work. Innovation in and by companies in the services offshoring industries can take the form of a) involvement in New Product Development activities of their clients- such as in chip design, drug development, or even customer analytics, and b) innovations in the processes used to deliver their services to clients in support functions such as customer contact, back-office, IT infrastructure maintenance, and software development. The case studies in this volume examine whether the move towards greater levels of innovation is the future for the services offshoring industry in India.

ISBN: 9781137268556 (electronic bk.)

Standard No.: 10.1057/9781137268556doi

Source: 508653Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:

643256
Offshore outsourcing
--India--Case studies.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD2368.I4 / I56 2011

Dewey Class. No.: 658.40580954

Innovation in Indiathe future of offshoring /
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505 0 $a Preface Phanish Puranam -- Acknowledgements -- Notes on Contributors -- Symphony Services b6 s Playing a Different Tune; K.Balakrishnan -- Globalization of Research and Development Centre: How GE does it in India; B.Chaklader -- Quatrro BPO Solutions: Developing Outsourcing Solutions Innovatively; R.Gera -- The Offshoring Industry in India: Moving up the Value Chain?; D.R.John -- Dr Reddy's Custom Pharmaceutical Services: A Tailor-made Breakthrough Strategy in Pharma Offshoring?; A.Rajayya -- Legal Process Outsourcing Opportunity and Cobra Legal Solutions; S.Ramachandran -- eInfochips: Product, Delivery and Service Differentiation; V.K.Sapovadia.
520 $a We know today, in great detail, many of the enabling conditions that allowed for the explosion of IT, voice and back office services offshoring to India, and subsequently to other geographies. However, an interesting and relatively unobserved phenomenon is the shift, at least among the leading companies in these sectors, towards greater 'value added' and innovative work. Innovation in and by companies in the services offshoring industries can take the form of a) involvement in New Product Development activities of their clients- such as in chip design, drug development, or even customer analytics, and b) innovations in the processes used to deliver their services to clients in support functions such as customer contact, back-office, IT infrastructure maintenance, and software development. The case studies in this volume examine whether the move towards greater levels of innovation is the future for the services offshoring industry in India.
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