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Business and service telephone conversationsan investigation of British English, German and Italian encounters /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Business and service telephone conversationsCecilia Varcasia.
Reminder of title:	an investigation of British English, German and Italian encounters /
Author:	Varcasia, Cecilia.
Published:	New York :Palgrave Macmillan,2013.
Description:	1 online resource (192 p.)
Subject:	Communication and technology.
Online resource:	https://link.springer.com/book/10.1057/9781137286185
ISBN:	1137286180 (electronic bk.)

Business and service telephone conversationsan investigation of British English, German and Italian encounters /
Varcasia, Cecilia.

Business and service telephone conversationsan investigation of British English, German and Italian encounters /[electronic resource] :Cecilia Varcasia. - New York :Palgrave Macmillan,2013. - 1 online resource (192 p.)

Includes bibliographical references.

Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.

This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

ISBN: 1137286180 (electronic bk.)Subjects--Topical Terms:

248480
Communication and technology.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: P95.45 / .V37 2013

Dewey Class. No.: 302.2/242

Business and service telephone conversationsan investigation of British English, German and Italian encounters /
LDR:01911cmm a2200301Ma 4500 001 438200
003 OCoLC
005 20140910115741.0
006 m o d
007 cr cnu---unuuu
008 150123s2013 nyu ob 000 0 eng d
020 $a 1137286180 (electronic bk.)
020 $a 9781137286185 (electronic bk.)
035 $a (OCoLC)862609196
035 $a ocn862609196
040 $a EBLCP $b eng $c EBLCP $d UKPGM $d N $d IDEBK $d E7B $d CDX $d OCLCF
049 $a TEFA
050 4 $a P95.45 $b .V37 2013
072 7 $a PSY $x 031000 $2 bisacsh
082 0 4 $a 302.2/242 $2 23
100 1 $a Varcasia, Cecilia. $3 685982
245 1 0 $a Business and service telephone conversations $h [electronic resource] : $b an investigation of British English, German and Italian encounters / $c Cecilia Varcasia.
260 $a New York : $b Palgrave Macmillan, $c 2013.
300 $a 1 online resource (192 p.)
504 $a Includes bibliographical references.
505 0 $a Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
520 $a This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
588 $a Description based upon print version of record.
650 0 $a Communication and technology. $3 248480
650 0 $a Conversation analysis. $3 190032
650 0 $a Intercultural communication. $3 175645
650 0 $a Multilingualism $x Social aspects. $3 685983
650 0 $a Sociolinguistics. $3 177881
650 0 $a Telephone $x Social aspects. $3 685984
650 7 $a PSYCHOLOGY / Social Psychology $2 bisacsh $3 564406
655 4 $a Electronic books. $2 local. $3 214472
776 0 8 $i Print version: $a Varcasia, Cecilia $t Business and Service Telephone Conversations : An Investigation of British English, German and Italian Encounters $d New York : Palgrave Macmillan,c2013 $z 9781137286178
856 4 0 $3 Palgrave Connect $u https://link.springer.com/book/10.1057/9781137286185