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Tourist customer service satisfactio...

Magnini, Vincent P.

Tourist customer service satisfactionan encounter approach /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Tourist customer service satisfactionFrancis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
其他題名:	an encounter approach /
作者:	Noe, Francis P.,
其他作者:	Uysal, Muzaffer.
出版者:	New York :Routledge,2010.
面頁冊數:	1 online resource (ix, 193 p.) :ill.
標題:	TourismManagement.
電子資源:	Click here to view
ISBN:	9780203852361 (ebook)

Tourist customer service satisfactionan encounter approach /
Noe, Francis P.,1939-

Tourist customer service satisfactionan encounter approach /[electronic resource] :Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - New York :Routledge,2010. - 1 online resource (ix, 193 p.) :ill.

Includes bibliographical references (p. [168]-185) and index.

1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?

Mode of access: World Wide Web.

ISBN: 9780203852361 (ebook)Subjects--Topical Terms:

214553
Tourism
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: G155.A1 / N58 2010

Dewey Class. No.: 910.688 / N763

Tourist customer service satisfactionan encounter approach /
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