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Designing service excellence :people...

Hunt, Brian.

Designing service excellence :people and technology /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Designing service excellence :Brian Hunt, Toni Ivergård.
Reminder of title:	people and technology /
Author:	Hunt, Brian.
other author:	Ivergård, Toni.
Published:	Boca Raton :Taylor & Francis,c2015.
Description:	xviii, 176 p. :ill. ;25 cm.
Subject:	Customer servicesTechnological innovations.
ISBN:	9781439840467 (hbk.) :

Designing service excellence :people and technology /
Hunt, Brian.

Designing service excellence :people and technology /Brian Hunt, Toni Ivergård. - Boca Raton :Taylor & Francis,c2015. - xviii, 176 p. :ill. ;25 cm.

Includes bibliographical references and index.

Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.

ISBN: 9781439840467 (hbk.) :NT$2026

LCCN: 2014023195Subjects--Topical Terms:

239000
Customer services
--Technological innovations.

LC Class. No.: HF5415.5 / .H867 2015

Dewey Class. No.: 658.8/12

Designing service excellence :people and technology /
LDR:01284cam 2200193 a 4500 001 455153
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008 150804s2015 flua b 001 0 eng
010 $a 2014023195
020 $a 9781439840467 (hbk.) : $c NT$2026
035 $a 18301696
040 $a DLC $b eng $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .H867 2015
082 0 0 $a 658.8/12 $2 23
100 1 $a Hunt, Brian. $3 574649
245 1 0 $a Designing service excellence : $b people and technology / $c Brian Hunt, Toni Ivergård.
260 $a Boca Raton : $b Taylor & Francis, $c c2015.
300 $a xviii, 176 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
505 0 $a Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.
650 0 $a Customer services $x Technological innovations. $3 239000
650 0 $a Customer services. $3 200368
700 1 $a Ivergård, Toni. $3 706755