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The customer service revolution :ove...

DiJulius, John R., (1964-)

The customer service revolution :overthrow conventional business, inspire employees, and change the world /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The customer service revolution :John R. DiJulius III.
Reminder of title:	overthrow conventional business, inspire employees, and change the world /
Author:	DiJulius, John R.,
Published:	Austin, Texas :Greenleaf Book Group Press,c2015.
Description:	x, 188 p. :ill. ;21 cm.
Subject:	Corporate culture.
ISBN:	162634129X (hbk.) :

The customer service revolution :overthrow conventional business, inspire employees, and change the world /
DiJulius, John R.,1964-

The customer service revolution :overthrow conventional business, inspire employees, and change the world /John R. DiJulius III. - 1st ed. - Austin, Texas :Greenleaf Book Group Press,c2015. - x, 188 p. :ill. ;21 cm.

Includes bibliographical references.

What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.

ISBN: 162634129X (hbk.) :NT$834

LCCN: 2014938305Subjects--Topical Terms:

209905
Corporate culture.

LC Class. No.: HF5415.5 / .D55 2015

Dewey Class. No.: 658.8/12

The customer service revolution :overthrow conventional business, inspire employees, and change the world /
LDR:01179cam 2200253 a 4500 001 455168
003 OCoLC
005 20150720015916.0
008 150804s2015 txua b 000 0 eng d
010 $a 2014938305
019 $a 882531209
020 $a 162634129X (hbk.) : $c NT$834
020 $a 9781626341296 (hbk.)
020 $z 9781626341302 (ebook)
035 $a (OCoLC)883320488 $z (OCoLC)882531209
035 $a ocn883320488
040 $a DON $b eng $c DON $d OCLCO $d YDXCP $d BTCTA $d BDX $d LIQ $d IHI $d OCLCF
050 1 4 $a HF5415.5 $b .D55 2015
082 0 4 $a 658.8/12 $2 23
100 1 $a DiJulius, John R., $d 1964- $3 706776
245 1 4 $a The customer service revolution : $b overthrow conventional business, inspire employees, and change the world / $c John R. DiJulius III.
250 $a 1st ed.
260 $a Austin, Texas : $b Greenleaf Book Group Press, $c c2015.
300 $a x, 188 p. : $b ill. ; $c 21 cm.
504 $a Includes bibliographical references.
505 0 $a What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.
650 0 $a Corporate culture. $3 209905
650 0 $a Customer relations $x Management. $3 202165
650 0 $a Customer services. $3 200368
650 0 $a Employees $x Training of. $3 203588