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The customer service solution :manag...

Chase, Richard B.

The customer service solution :managing emotions, trust, and control to win your customer’s business /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The customer service solution :Sriram Dasu and Richard B. Chase.
Reminder of title:	managing emotions, trust, and control to win your customer’s business /
Author:	Dasu, Sriram.
other author:	Chase, Richard B.
Published:	New York :McGraw-Hill,c2013.
Description:	xvi, 223 p. :ill. ;24 cm.
Subject:	Customer relations.
ISBN:	0071809937 (hbk.) :

The customer service solution :managing emotions, trust, and control to win your customer’s business /
Dasu, Sriram.

The customer service solution :managing emotions, trust, and control to win your customer’s business /Sriram Dasu and Richard B. Chase. - New York :McGraw-Hill,c2013. - xvi, 223 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0071809937 (hbk.) :NT$735

LCCN: 2013006925Subjects--Topical Terms:

202164
Customer relations.

LC Class. No.: HF5415.5 / .D175 2013

Dewey Class. No.: 658.8/12

The customer service solution :managing emotions, trust, and control to win your customer’s business /
LDR:00664cam 2200193 a 4500 001 455170
005 20140128150702.0
008 150804s2013 nyua b 001 0 eng
010 $a 2013006925
020 $a 0071809937 (hbk.) : $c NT$735
020 $a 9780071809931 (hbk.)
035 $a 17642820
040 $a DLC $b eng $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .D175 2013
082 0 0 $a 658.8/12 $2 23
100 1 $a Dasu, Sriram. $3 706778
245 1 4 $a The customer service solution : $b managing emotions, trust, and control to win your customer’s business / $c Sriram Dasu and Richard B. Chase.
260 $a New York : $b McGraw-Hill, $c c2013.
300 $a xvi, 223 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer relations. $3 202164
650 0 $a Customer services. $3 200368
650 0 $a Service industries $x Management. $3 200007
700 1 $a Chase, Richard B. $3 221763