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The customer service solution :manag...

Chase, Richard B.

The customer service solution :managing emotions, trust, and control to win your customer’s business /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The customer service solution :Sriram Dasu and Richard B. Chase.
其他題名:	managing emotions, trust, and control to win your customer’s business /
作者:	Dasu, Sriram.
其他作者:	Chase, Richard B.
出版者:	New York :McGraw-Hill,c2013.
面頁冊數:	xvi, 223 p. :ill. ;24 cm.
標題:	Customer relations.
ISBN:	0071809937 (hbk.) :

The customer service solution :managing emotions, trust, and control to win your customer’s business /
Dasu, Sriram.

The customer service solution :managing emotions, trust, and control to win your customer’s business /Sriram Dasu and Richard B. Chase. - New York :McGraw-Hill,c2013. - xvi, 223 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0071809937 (hbk.) :NT$735

LCCN: 2013006925Subjects--Topical Terms:

202164
Customer relations.

LC Class. No.: HF5415.5 / .D175 2013

Dewey Class. No.: 658.8/12

The customer service solution :managing emotions, trust, and control to win your customer’s business /
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