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Non-linguistic analysis of call cent...

Kopparapu, Sunil Kumar.

Non-linguistic analysis of call center conversations

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Non-linguistic analysis of call center conversationsby Sunil Kumar Kopparapu.
作者:	Kopparapu, Sunil Kumar.
出版者:	Cham :Springer International Publishing :2015.
面頁冊數:	xii, 83 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer eBooks
標題:	Speech processing systems.
電子資源:	http://dx.doi.org/10.1007/978-3-319-00897-4
ISBN:	9783319008974 (electronic bk.)

Non-linguistic analysis of call center conversations
Kopparapu, Sunil Kumar.

Non-linguistic analysis of call center conversations[electronic resource] /by Sunil Kumar Kopparapu. - Cham :Springer International Publishing :2015. - xii, 83 p. :ill. (some col.), digital ;24 cm. - SpringerBriefs in electrical and computer engineering,2191-8112. - SpringerBriefs in electrical and computer engineering..

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

ISBN: 9783319008974 (electronic bk.)

Standard No.: 10.1007/978-3-319-00897-4doiSubjects--Topical Terms:

184755
Speech processing systems.

LC Class. No.: TK7882.S65

Dewey Class. No.: 006.454

Non-linguistic analysis of call center conversations
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