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Global perspectives on service scien...

Kwan, Stephen K.

Global perspectives on service science: Japan

Record Type:	Electronic resources : Monograph/item
Title/Author:	Global perspectives on service science: Japanedited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani.
other author:	Kwan, Stephen K.
Published:	New York, NY :Springer New York :2016.
Description:	xiii, 349 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Service industriesJapan.
Online resource:	http://dx.doi.org/10.1007/978-1-4939-3594-9
ISBN:	9781493935949$q(electronic bk.)

Global perspectives on service science: Japan
Global perspectives on service science: Japan[electronic resource] /edited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani. - New York, NY :Springer New York :2016. - xiii, 349 p. :ill., digital ;24 cm. - Service science: research and innovations in the service economy,1865-4924. - Service science..

Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case studies and technologies -- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking -- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people's needs -- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport -- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design -- Value Co-Creation Process and Value Orchestration Platform -- Formalizing expert knowledge through machine learning -- Agent-based Simulation for Service Science -- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services -- Quest for Equation of Life: Scientific Constraints on How We Spend our Time -- The Spread of Services and Consumer Value Co-Creation -- Sustainability and Scalability in Japanese Creative Services -- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach -- R&D servitization in the manufacturing industry -- MANGA-case training for global service science -- Creation of Service Science Curriculum for Customer-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.

ISBN: 9781493935949$q(electronic bk.)

Standard No.: 10.1007/978-1-4939-3594-9doiSubjects--Topical Terms:

747246
Service industries
--Japan.

LC Class. No.: HD9987.J32

Dewey Class. No.: 338.40952

Global perspectives on service science: Japan
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505 0 $a Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case studies and technologies -- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking -- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people's needs -- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport -- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design -- Value Co-Creation Process and Value Orchestration Platform -- Formalizing expert knowledge through machine learning -- Agent-based Simulation for Service Science -- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services -- Quest for Equation of Life: Scientific Constraints on How We Spend our Time -- The Spread of Services and Consumer Value Co-Creation -- Sustainability and Scalability in Japanese Creative Services -- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach -- R&D servitization in the manufacturing industry -- MANGA-case training for global service science -- Creation of Service Science Curriculum for Customer-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.
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