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Global perspectives on service scien...
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Kwan, Stephen K.
Global perspectives on service science: Japan
Record Type:
Electronic resources : Monograph/item
Title/Author:
Global perspectives on service science: Japanedited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani.
other author:
Kwan, Stephen K.
Published:
New York, NY :Springer New York :2016.
Description:
xiii, 349 p. :ill., digital ;24 cm.
Contained By:
Springer eBooks
Subject:
Service industriesJapan.
Online resource:
http://dx.doi.org/10.1007/978-1-4939-3594-9
ISBN:
9781493935949$q(electronic bk.)
Global perspectives on service science: Japan
Global perspectives on service science: Japan
[electronic resource] /edited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani. - New York, NY :Springer New York :2016. - xiii, 349 p. :ill., digital ;24 cm. - Service science: research and innovations in the service economy,1865-4924. - Service science..
Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case studies and technologies -- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking -- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people's needs -- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport -- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design -- Value Co-Creation Process and Value Orchestration Platform -- Formalizing expert knowledge through machine learning -- Agent-based Simulation for Service Science -- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services -- Quest for Equation of Life: Scientific Constraints on How We Spend our Time -- The Spread of Services and Consumer Value Co-Creation -- Sustainability and Scalability in Japanese Creative Services -- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach -- R&D servitization in the manufacturing industry -- MANGA-case training for global service science -- Creation of Service Science Curriculum for Customer-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.
ISBN: 9781493935949$q(electronic bk.)
Standard No.: 10.1007/978-1-4939-3594-9doiSubjects--Topical Terms:
747246
Service industries
--Japan.
LC Class. No.: HD9987.J32
Dewey Class. No.: 338.40952
Global perspectives on service science: Japan
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Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case studies and technologies -- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking -- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people's needs -- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport -- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design -- Value Co-Creation Process and Value Orchestration Platform -- Formalizing expert knowledge through machine learning -- Agent-based Simulation for Service Science -- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services -- Quest for Equation of Life: Scientific Constraints on How We Spend our Time -- The Spread of Services and Consumer Value Co-Creation -- Sustainability and Scalability in Japanese Creative Services -- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach -- R&D servitization in the manufacturing industry -- MANGA-case training for global service science -- Creation of Service Science Curriculum for Customer-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.
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EB HD9987.J32 G562 2016
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http://dx.doi.org/10.1007/978-1-4939-3594-9
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