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Delivering effective social customer...

Blunt, Carolyn, (1976-)

Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Delivering effective social customer serviceCarolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
Reminder of title:	how to redefine the way you manage customer experience and your corporate reputation /
Author:	Blunt, Carolyn,
other author:	Hill-Wilson, Martin,
Published:	Chichester, England :John Wiley & Sons,c2013.
Description:	1 online resource (252 p.) :ill.
Notes:	Includes index.
Subject:	Consumer satisfaction.
Online resource:	http://onlinelibrary.wiley.com/book/10.1002/9781118662663
ISBN:	9781118662663 (electronic bk.)

Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /
Blunt, Carolyn,1976-

Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /[electronic resource] :Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. - 1st ed. - Chichester, England :John Wiley & Sons,c2013. - 1 online resource (252 p.) :ill.

Includes index.

ISBN: 9781118662663 (electronic bk.)

Publisher. No.: EB00064055Recorded BooksSubjects--Topical Terms:

220965
Consumer satisfaction.

LC Class. No.: HF5415.335 / .B586 2013eb

Dewey Class. No.: 658.812

Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /
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245 1 0 $a Delivering effective social customer service $h [electronic resource] : $b how to redefine the way you manage customer experience and your corporate reputation / $c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
250 $a 1st ed.
260 $a Chichester, England : $b John Wiley & Sons, $c c2013.
300 $a 1 online resource (252 p.) : $b ill.
500 $a Includes index.
588 $a Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013)
650 0 $a Consumer satisfaction. $3 220965
650 0 $a Customer relations $x Management. $3 202165
650 0 $a Customer services. $3 200368
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