國立高雄大學圖資館 |

Language: English

Back

Service-Abilitycreate a customer cen...

Robson, Kevin.

Service-Abilitycreate a customer centric culture and achieve competitive advantage /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service-AbilityKevin Robson.
Reminder of title:	create a customer centric culture and achieve competitive advantage /
Author:	Robson, Kevin.
Published:	Chichester, West Sussex :John Wiley and Sons,2013.
Description:	1 online resource (279 p.)
Notes:	Includes index.
Subject:	Customer relations.
Online resource:	http://onlinelibrary.wiley.com/book/10.1002/9781119208358
ISBN:	9781119208358 (electronic bk.)

Service-Abilitycreate a customer centric culture and achieve competitive advantage /
Robson, Kevin.

Service-Abilitycreate a customer centric culture and achieve competitive advantage /[electronic resource] :Kevin Robson. - 1st ed. - Chichester, West Sussex :John Wiley and Sons,2013. - 1 online resource (279 p.)

Includes index.

ISBN: 9781119208358 (electronic bk.)Subjects--Topical Terms:

202164
Customer relations.

LC Class. No.: HF5415.5 / .R384 2013

Dewey Class. No.: 658.812

Service-Abilitycreate a customer centric culture and achieve competitive advantage /
LDR:01022cmm a2200301Ma 4500 001 495098
005 20151116144551.0
006 m o d
007 cr cnu---unuuu
008 170310s2013 enk o 001 0 eng d
020 $a 9781119208358 (electronic bk.)
020 $a 1119208351 (electronic bk.)
020 $a 9781118457856 (electronic bk.)
020 $a 1118457854 (electronic bk.)
020 $z 9781118457870
020 $z 1118457870
020 $z 9781118345566
035 $a 002352799
040 $a AU@ $b eng $c AU@ $d OCLCO $d RECBK $d OCLCF $d DG1
041 0 $a eng
050 4 $a HF5415.5 $b .R384 2013
082 0 4 $a 658.812
100 1 $a Robson, Kevin. $3 756776
245 1 0 $a Service-Ability $h [electronic resource] : $b create a customer centric culture and achieve competitive advantage / $c Kevin Robson.
250 $a 1st ed.
260 $a Chichester, West Sussex : $b John Wiley and Sons, $c 2013.
300 $a 1 online resource (279 p.)
500 $a Includes index.
588 $a Description based on print version record.
650 0 $a Customer relations. $3 202164
650 0 $a Consumer satisfaction. $3 220965
650 0 $a Customer services. $3 200368
856 4 0 $u http://onlinelibrary.wiley.com/book/10.1002/9781119208358