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Serviceology for services5th Interna...

(1998 :)

Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Serviceology for servicesedited by Yoshinori Hara, Dimitris Karagiannis.
Reminder of title:	5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
remainder title:	ICServ 2017
other author:	Hara, Yoshinori.
corporate name:
Published:	Cham :Springer International Publishing :2017.
Description:	xv, 237 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Service industriesCase studies.
Online resource:	http://dx.doi.org/10.1007/978-3-319-61240-9
ISBN:	9783319612409$q(electronic bk.)

Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /[electronic resource] :ICServ 2017edited by Yoshinori Hara, Dimitris Karagiannis. - Cham :Springer International Publishing :2017. - xv, 237 p. :ill., digital ;24 cm. - Lecture notes in computer science,103710302-9743 ;. - Lecture notes in computer science ;4891..

Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

ISBN: 9783319612409$q(electronic bk.)

Standard No.: 10.1007/978-3-319-61240-9doiSubjects--Topical Terms:

446956
Service industries
--Case studies.

LC Class. No.: HD9980.5

Dewey Class. No.: 338.47

Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
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