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The impact of job stressors on job s...

Peters, Matthew Randall.

The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behavior.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behavior.
Author:	Peters, Matthew Randall.
Published:	Ann Arbor : ProQuest Dissertations & Theses, 2016
Description:	93 p.
Notes:	Source: Dissertation Abstracts International, Volume: 78-07(E), Section: A.
Notes:	Adviser: John Pearson.
Contained By:	Dissertation Abstracts International78-07A(E).
Subject:	Business administration.
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10194871
ISBN:	9781369608991

The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behavior.
Peters, Matthew Randall.

The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behavior. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 93 p.

Source: Dissertation Abstracts International, Volume: 78-07(E), Section: A.

Thesis (D.B.A.)--Southern Illinois University at Carbondale, 2016.

Job stress has been associated with lower levels of job satisfaction in the workplace, and the economic performance of organizations is directly affected by employee job satisfaction. Five job stressors in particular (work-home conflict, invasion of privacy, work overload, role ambiguity, and job insecurity) have been shown to contribute the most to job stress. Organizations with high job satisfaction rates are more likely to have lower turnover, fewer accidents, higher customer satisfaction scores, and better performance. This study contributes to the literature by examining the mediating role of emotional intelligence and organizational citizenship behavior on the relationship between job stress and job satisfaction. Panel data was collected using Qualtrics and Amazon Mechanical Turk. Utilizing PLS-SEM, it was found that the named job stressors do contribute to job stress, job stress does negatively affect job satisfaction, and this relationship is partially mediated by both emotional intelligence and organizational citizenship behavior. Discussion of future research regarding job satisfaction is included.

ISBN: 9781369608991Subjects--Topical Terms:

708619
Business administration.

The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behavior.
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