國立高雄大學圖資館 |

Language: English

Back

Language put to workthe making of th...

Brophy, Enda.

Language put to workthe making of the global call centre workforce /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Language put to workby Enda Brophy.
Reminder of title:	the making of the global call centre workforce /
Author:	Brophy, Enda.
Published:	London :Palgrave Macmillan UK :2017.
Description:	xii, 306 p. :ill., digital ;22 cm.
Contained By:	Springer eBooks
Subject:	Call centersEmployees.
Online resource:	https://doi.org/10.1057/978-1-349-95244-1
ISBN:	9781349952441$q(electronic bk.)

Language put to workthe making of the global call centre workforce /
Brophy, Enda.

Language put to workthe making of the global call centre workforce /[electronic resource] :by Enda Brophy. - London :Palgrave Macmillan UK :2017. - xii, 306 p. :ill., digital ;22 cm. - Dynamics of virtual work. - Dynamics of virtual work..

Introduction: The Subterranean Stream -- 1. Communicative Capitalism and Call Centre Labour -- 2. Labour's Resistance in the Call Centre -- 3. The Making of the Call Centre Cybertariat -- 4. The Migration of Struggle -- 5. The Organization of Autonomy -- 6. The Making and the Unmaking of the Global Call Centre Workforce.

This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.

ISBN: 9781349952441$q(electronic bk.)

Standard No.: 10.1057/978-1-349-95244-1doiSubjects--Topical Terms:

841113
Call centers
--Employees.

LC Class. No.: HE8788 / .B76 2017

Dewey Class. No.: 658.812

Language put to workthe making of the global call centre workforce /
LDR:02601nmm a2200337 a 4500 001 558444
003 DE-He213
005 20191112133354.0
006 m d
007 cr nn 008maaau
008 191212s2017 enk s 0 eng d
020 $a 9781349952441$q(electronic bk.)
020 $a 9781349952434$q(paper)
024 7 $a 10.1057/978-1-349-95244-1 $2 doi
035 $a 978-1-349-95244-1
040 $a GP $c GP
041 0 $a eng
050 4 $a HE8788 $b .B76 2017
072 7 $a JHBL $2 bicssc
072 7 $a SOC026000 $2 bisacsh
072 7 $a JHBL $2 thema
082 0 4 $a 658.812 $2 23
090 $a HE8788 $b .B873 2017
100 1 $a Brophy, Enda. $3 841112
245 1 0 $a Language put to work $h [electronic resource] : $b the making of the global call centre workforce / $c by Enda Brophy.
260 $a London : $b Palgrave Macmillan UK : $b Imprint: Palgrave Macmillan, $c 2017.
300 $a xii, 306 p. : $b ill., digital ; $c 22 cm.
490 1 $a Dynamics of virtual work
505 0 $a Introduction: The Subterranean Stream -- 1. Communicative Capitalism and Call Centre Labour -- 2. Labour's Resistance in the Call Centre -- 3. The Making of the Call Centre Cybertariat -- 4. The Migration of Struggle -- 5. The Organization of Autonomy -- 6. The Making and the Unmaking of the Global Call Centre Workforce.
520 $a This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
650 0 $a Call centers $x Employees. $3 841113
650 0 $a Communication in industrial relations. $3 841114
650 1 4 $a Sociology of Work. $3 742438
650 2 4 $a Social Structure, Social Inequality. $3 559210
650 2 4 $a Organizational Studies, Economic Sociology. $3 558174
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer eBooks
830 0 $a Dynamics of virtual work. $3 753926
856 4 0 $u https://doi.org/10.1057/978-1-349-95244-1
950 $a Social Sciences (Springer-41176)