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Serviceology for services7th Interna...

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Serviceology for services7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Serviceology for servicesedited by Takeshi Takenaka, Spring Han, Chieko Minami.
Reminder of title:	7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /
remainder title:	ICServ 2020
other author:	Takenaka, Takeshi.
corporate name:
Published:	Singapore :Springer Singapore :2020.
Description:	xi, 309 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Service industriesCase studies.
Online resource:	https://doi.org/10.1007/978-981-15-3118-7
ISBN:	9789811531187$q(electronic bk.)

Serviceology for services7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /
Serviceology for services7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /[electronic resource] :ICServ 2020edited by Takeshi Takenaka, Spring Han, Chieko Minami. - Singapore :Springer Singapore :2020. - xi, 309 p. :ill. (some col.), digital ;24 cm. - Communications in computer and information science,11891865-0929 ;. - Communications in computer and information science ;229..

Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

ISBN: 9789811531187$q(electronic bk.)

Standard No.: 10.1007/978-981-15-3118-7doiSubjects--Topical Terms:

446956
Service industries
--Case studies.

LC Class. No.: HD9980.5 / .I37 2020

Dewey Class. No.: 338.47

Serviceology for services7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings /
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