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Emotional intelligence and marketing

Prentice, Catherine.

Emotional intelligence and marketing

Record Type:	Electronic resources : Monograph/item
Title/Author:	Emotional intelligence and marketingCatherine Prentice.
Author:	Prentice, Catherine.
Published:	Singapore :World Scientific Publishing,c2019.
Description:	1 online resource (228 p.) :ill.
Subject:	MarketingPsychological aspects.
Online resource:	https://www.worldscientific.com/worldscibooks/10.1142/11363#t=toc
ISBN:	9789811203558$q(electronic bk.)

Emotional intelligence and marketing
Prentice, Catherine.

Emotional intelligence and marketing[electronic resource] /Catherine Prentice. - 1st ed. - Singapore :World Scientific Publishing,c2019. - 1 online resource (228 p.) :ill.

Includes bibliographical references and index.

"This book discusses how businesses and marketers can deploy emotional intelligence as a marketing tool to co-produce service for enhancing customer experience and to co-create value for key stakeholders in the digitalised and service-dominant logic era. Whilst many competing emotional intelligence models are discussed in the literature, the current book will focus on the ability model. This model comprises 2 areas (experiential and strategic emotional intelligence) and four ability scopes (perceive emotions, use emotions, understand emotions and manage emotions). The marketing domains that are deemed relevant and included in this book are services marketing, relationship marketing and digital marketing. The relevant marketing models from these domains will be identified to be integrated with emotional intelligent strategies. Emotional Intelligence makes both employees and customers happy, committed and loyal. Emotional Intelligence makes businesses competitive and sustainable."--

ISBN: 9789811203558$q(electronic bk.)Subjects--Topical Terms:

239205
Marketing
--Psychological aspects.

LC Class. No.: HF5415 / .P74 2019

Dewey Class. No.: 658.80019

Emotional intelligence and marketing
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020 $z 9789811203541$q(hbk.)
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050 0 4 $a HF5415 $b .P74 2019
082 0 4 $a 658.80019 $2 23
100 1 $a Prentice, Catherine. $3 873377
245 1 0 $a Emotional intelligence and marketing $h [electronic resource] / $c Catherine Prentice.
250 $a 1st ed.
260 $a Singapore : $b World Scientific Publishing, $c c2019.
300 $a 1 online resource (228 p.) : $b ill.
504 $a Includes bibliographical references and index.
520 $a "This book discusses how businesses and marketers can deploy emotional intelligence as a marketing tool to co-produce service for enhancing customer experience and to co-create value for key stakeholders in the digitalised and service-dominant logic era. Whilst many competing emotional intelligence models are discussed in the literature, the current book will focus on the ability model. This model comprises 2 areas (experiential and strategic emotional intelligence) and four ability scopes (perceive emotions, use emotions, understand emotions and manage emotions). The marketing domains that are deemed relevant and included in this book are services marketing, relationship marketing and digital marketing. The relevant marketing models from these domains will be identified to be integrated with emotional intelligent strategies. Emotional Intelligence makes both employees and customers happy, committed and loyal. Emotional Intelligence makes businesses competitive and sustainable."-- $c Publisher's website.
588 $a Title from web page (viewed June 19, 2019)
650 0 $a Marketing $x Psychological aspects. $3 239205
650 0 $a Emotional intelligence. $3 258375
650 0 $a Marketing. $3 182957
856 4 0 $u https://www.worldscientific.com/worldscibooks/10.1142/11363#t=toc